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概要
My passion for delivering fresh, innovative solutions, enthusiasm as a people person, and proven experience make me a natural customer services & cooperate client service. I have a diverse grasp of client services for tracking world, and customer relationship management. Honor to have worked with industry leader and contributed the myriad skills I’ve gathered and honed throughout my 11 accomplished years. A diversified professional experience with key role in Brand Development along with operations, business development, support, quality management, change management, training & development, customer services, Tracking Operations, Supply chain.
工作经历
Manager Supply Chain
Role Overview:
✓ Manage Fleet & Tracking
✓ Manage Ethanol Documents & record
✓ Manage Aviation import & export shipments
✓ Purchasing of Spare parts of fleet & look after their PO’s & record.
✓ Manage T&T Import Shipment & Warehouse Inventory Management
✓ Managing client and employee correspondence
✓ Record tracking and data communications & Analysis
✓ Manage ERP, Microsoft, Oracle base system
✓ Aware ISO 9001:2015 QMS & ISO 45001:2018 OH&SMS
✓ AJCL recently rewarded Mr. Fix It 2022 on its 10th Anniversary
✓ Certification of Supply Chain Management from Pakistan Institute of Management.
Operation Supervisor Container Tracking Business
Working as Operation Executive in TPL Trakker.
TPL Trakker recently awarded Best Performer of the Quarter
Working with multiple clients or multiple projects i.e. Engro, Sapphire, Meko, NFG etc.
TPL Trakker Limited is a joint venture with Digi Core of South Africa and responsible for markets in the Middle East & South Asia (MESA) region with over 150,000 units installed.
Pakistan\\\'s first and region\\\'s largest vehicle tracking and fleet management service provider.
Our business is to supply superior GPS, GSM & Satellite Mobile Asset Tracking, Management and Information Solutions.
Currently providing services for Engro, Sapphire, Maersk, DAMCO Norfolk (A.P. MOLLER Maersk Group), APL, Security Packers, SFM, DFL, STM, Nagina, Premier Mercantile Service (PMS) with direct communication with Haulers mainly Agility, FSPL, E2E services and in collaboration and support from GlobalTrak(SPC USA) and Tamerlane Global services.
Phone Banking Officer
One year worked experienceas PBOPhone Banking Officer in Habib Bank Limited
From 2012 to 2013
Worked as a PBO to provide financial assistance to the clients in accordance with their required needs and complete gratification.
Accomplishments Demonstrated excellence in Call Quality, First Call Resolution, and Customer Satisfaction.
Exhibit sound judgment for decision making complying with set guidelines and methods.
Work self-reliant with minimal supervision even on customers escalating issues.
Handle each customer with a friendly, courteous touch while following strict bank procedures.
Uphold and manage well-developed professional knowledge of entire products and services line offered.
Proficiency on actively listening, negotiating and managing escalated customer and business issues to find appropriate resolution.
Customer Support Executive
Two years worked experienceas CSECustomer Support Executive in TRGfrom Telenorcampaign 345 inbound from 2010 to 2012.
Six Months worked experience as Team Leaderin TRGfrom Telenorcampaign 345 inbound
I worked as a Representative of Telenor one of the leading cellular company, whose task is to satisfy the customers with the vision of FCR (first call resolution) including the maintenance of KPI's.
I have been a consistent top performer, based on excellence in performance.
Multitasking on 10 client applications to resolve customer's issues/concerns keeping in mind that customer is 100 satisfied in terms of resolution & behavior.
Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
Ensure strict compliance with New Sales Activation/ MNP SOP
Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
Actively work towards the achievement of daily quantitative targets
Adhere to the company' business code of conduct, corporate policies, guidelines, and statutory requirements
Regular attend Team Meetings and other learning initiatives.
Coordinate and follow-up with multiple stake holders for the resolution of customer's problems
Prepare product or service reports by collecting and analyzing customer information.
Resolve product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
