Professional customer support specialist with over 15 years of experience in sales and customer relations industries. Proficient in communication, debt collections, negotiation, patient support, healthcare, financial services, project management, and time management.
As a Multilingual patient and customer support team leader, my role involves training , monitoring the team of 10 plus representatives , assisting patients in scheduling appointments with Gynecology and Obstetrics specialist providers while ensuring compliance with HIPAA regulations in the USA. I am responsible for providing support to patients in both English and Spanish language, addressing their inquiries and concerns related to billing, insurance eligiblity, and appointment scheduling. I work closely with the providers to coordinate patient appointments and ensure a seamless experience for all patients. Additionally, I prioritize the confidentiality and security of patient information in accordance with HIPAA guidelines to maintain the trust and privacy of our patients.
Initiate, planning, execute , closing , manufacturing.Major duties include building the brand image effectively, conducting sales in the local market, marketing online media to clients, maintaining client loyalty and developing close relationships, expanding the client base and identifying potential clients, promoting the Company and its products professionally, and producing weekly and monthly sales reports.
Responsibilities included- Contacting debtors through phone calls, emails, and letters to negotiate payment arrangements- Maintaining accurate records of all communication with debtors- Adhering to the Fair Debt Collection Practices Act (FDCPA) guidelines- Resolving disputes and complaints from debtors- Collaborating with other departments to resolve complex cases- Meeting monthly collection targets- Providing excellent customer service to debtors- Training new team members on collection techniques and best practicesOverall, my role as a Sr bilingual Debt collector required strong communication skills, negotiation abilities, and a thorough understanding of debt collection laws and regulations.
As a bilingual patient and customer/billing support specialist, my role involves assisting patients in scheduling appointments with skin specialist providers while ensuring compliance with HIPAA regulations in the USA. I was responsible for providing support to patients in both English and Spanish language, addressing their inquiries and concerns related to billing, insurance, and appointment scheduling. I work closely with the skin specialist providers to coordinate patient appointments and ensure a seamless experience for all patients. Additionally, I prioritize the confidentiality and security of patient information in accordance with HIPAA guidelines to maintain the trust and privacy of our patients.
Multilingual customer support specialist in the fintech industry. To greet and assist customers with relevant queries, answering courteously and politely, providing information about transactions involving debit and credit.
As an international sales executive ,bilingual in English and Spanish my responsibility was selling products to the American market through inbound and outbound calls. This includes working with companies such as Comcast, Spectrum, at&t and other providers, and handling customer queries according to the company's requirements.
Being an international sales executive of bilingual in English and Spanish major duties were to sell products to the American market through inbound and outbound calls. This includes working with companies such as Comcast, Spectrum, At&t and other providers, and handling customer queries according to the company's requirements.
As a Project Manager, my key role was to onboard clients while considering their goals and promoting the company's services as project management. I ensured all teams and workflows were on schedule, utilized innovative and cost-effective techniques, matched the right person to the right job, increased company revenue, and secured new sales and projects through effective communication skills.
Marketing various cosmetic products, conducting sales from shop to shop, establishing distributors at the district and provincial levels, maintaining records of sales and marketing on a daily, weekly, and monthly basis.