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概要
I am a result-oriented professional who has been consistently praised as hard-working by my co- workers and management. Currently working as an automation associate. I have developed a skill set directly relevant to operations role you are looking for, including automation, management, data management, data cleansing, controlling data activity operations and route planning analysis and providing customer services. Overall, I have consistently demonstrated leadership, teamwork, customer services and multi-tasking abilities in every aspect of my role at my previous company Askari Bank Limited & Allied Bank limited.
工作经历
Automation Associate
l Design and implement automated workflows and processes within the CRM system to streamline sales, marketing, and customer service operations.
l Develop and deploy automation solutions to automate routine tasks, such as lead routing, email campaigns, customer notifications, and follow-up activities.
l Monitor the performance of automated processes and workflows, identify opportunities for optimization, and implement enhancements to improve efficiency and effectiveness.
l Configure and customize the CRM platform to support automation requirements, including workflow rules, process builder.
l Develop and implement end-to-end sales or marketing funnels to attract, engage, and convert target audiences.
l Create compelling content assets, including landing pages, lead magnets, email sequences, and sales scripts, tailored to different stages of the funnel.
Operation Officer-ID Unit
l Provide technical support and troubleshooting assistance to staff regarding identity and access management issues.
l Monitoring and controlling departmental daily working and performance.
l Implement identity and access management policies, procedures, and standards.
l Providing technical support to all AKBL branches.
l Compilation of daily departmental reports for submission to Unit Head.
l Generate reports and dashboards to communicate key performance indicators (KPIs) and metrics.
l Resolution of complaints & queries from other units / branches of the bank.
l Monitor and analyze ongoing processes to ensure compliance with established policies and procedures.
l Collecting, analyzing, and reporting data to help organizations assess the effectiveness of their programs.
l Report monthly, quarterly, half-yearly and annual progress on all project activities.
l All software-related branch concerns are coordinated with the software team.
l Ensuring timely compliance of audit reports.
Universal Teller Officer
A Teller Officer is responsible for executing a variety of financial transactions, providing excellent customer service, and promoting banking products and services. They play a crucial role in maintaining positive customer relationships and ensuring the smooth operation of daily banking activities.
Greet customers in a friendly and professional manner.
Assist customers with routine inquiries and transactions, providing accurate and timely information.
Address customer concerns and resolve issues to ensure satisfaction.
Conduct cash handling, including deposits, withdrawals, and check cashing.
Process loan payments, account transfers, and other financial transactions.
Verify the authenticity of customer transactions and ensure compliance with bank policies and procedures.
Maintain accurate records of all transactions and balance cash drawers at the end of each day.
Ensure compliance with regulatory requirements and internal policies.
Collaborate with other bank staff members to provide seamless customer service.
Participate in training sessions to stay updated on product knowledge and procedural changes.
Home teaching experience
Home tution experience in 1 to 10th class
but my specification in computer science