Reported directly to higher management, led nationwide deployment and optimization of optical fiber network, ensuring seamless provision of V2D services to clients.

Managed planning and deployment of a Long-Haul Fiber network, leading a team of engineers, technicians, and patrollers to ensure 24/7 network availability. Successfully forecasted and secured CapEx/OpEx budget approvals.
Ensured compliance with ITU-T standards, regulatory parameters, and contract requirements for complex projects.
Collaborated with government departments to secure zoning permits and right-of-way access. Streamlined pre-installation profiling of HDD bores, resulting in a 10-15% reduction in operational costs.
Compiled complex fiber splicing diagrams and consistently maintained updated As-Built records. Conducted Performance Acceptance Tests (PATs) and Factory Acceptance Tests (FATs) for Fiber Deployments such as PMD, OTDR trace, event and insertion loss analysis using advanced tools (EXFO/VIAVI).
Accelerated fiber construction progress through active vendor management and resolved impediments through improvised ground solutions utilizing deep fiber construction knowledge.
Procured and inspected stores and equipment to ensure timely delivery to project sites. Maintained close partnership with vendors and contractors to continually review performance, budgets, and project timelines.
Managed projects concurrently while maintaining open communication and coordination with all stakeholders, resulting in timely completion of all tasks. Maintained GIS records of critical fiber installations (Garmin).

As an Aide to the Project Manager, contributed to various projects and Proof of Concepts (PoCs) involving Network Operations Center, fiber, satcom, and radio networks. Some of notable achievements and responsibilities include:

Datacom Network planning and configuration for large-scale deployments (RRs, MP-BGP VPNs, ISIS, OSPF, Layer 2 Tunnels, Access Network VLAN management, IP scheming over X16, X8, X3, X1, AR2200 Enterprise Grade Routers & S-series Campus Switches).
Successfully installed and operated OTN/DWDM (OSN 6800 & 8800) and Optical Modem (Humanity) systems.
Operated the iDirect 5IF Hub and commissioned VSAT systems (DVB-S2. MF-TDMA), including link budgeting for Evolution and Infiniti Series Modems (MCPC, SCPC). Conducted site surveys to optimize performance.
Planned and implemented network design for geographic redundancy between Satellite Hubs. Extended Triple-Play services over Satcom, including Fixed, COTP, and Manpack terminals.
Installed and configured Microwave Links (Nera), ensuring proper LOS and Fresnel Zone clearance. Deployed and configured VOIP systems, analyzing and resolving faults as needed.
Implemented remote OTDR testing from over 50 field locations using Layer 2 Tunnel and integrated access on a centralized NMS, limiting fortnightly transport and accommodation expenditures.
Conducted audits of VOIP networks, identifying areas for improvement in security, and implementing appropriate controls, including designing a KMS for SRTP.
Configured and installed Private GSM/3G Network Consoles, ensuring adherence to standard operating procedures (SOPs) and policies to meet Service Level Agreement (SLA) and Mean Time to Repair (MTTR) targets.

As a remote network support specialist for 'Edible Arrangements', provided technical assistance to global franchises, troubleshooting and resolving issues related to LAN, WAN, DNS, DHCP Server, port forwarding, and other related matters.

Resolved issues within defined SLAs, ensuring minimal downtime and maximum customer satisfaction. Guided franchisees on best practices for network management and implemented measures to prevent future issues.
With extensive support, played a crucial role in ensuring the smooth operation of business operations worldwide.
Collaborated with ISPs, clients, and retailers, handling over 50 daily inbound calls. Resolved various issues concerning proprietary software, POS terminals, and network devices.

Played an instrumental role in incorporating new designs/ features in proprietary mobile (Android, iOS) applications designed for Hospitality Clients (Hilton, Fairmont, Grand Hyatt, Wyndham, Marriott, Four Seasons, Ritz Carlton etc).

As a Product Specialist, promoted to report directly to C-Level management and served as the main point of contact for overseas clients to resolve technical issues and deliver remote training sessions.
Provided technical support to overseas clients, and handled emails and inbound calls related to network issues faced by Hotel Business Centers on a daily basis.

1-Remotely managing our Products designed for the Business Centers in the Hospitality industry.
2- Network or product related problem diagnosis and troubleshooting to ensure quality service to the end users/Guests.
3. Added responsibilities of working as a Mobile Apps Product Specialist which includes direct Product related training and maintaining web portal for the application and customer related database.
4.Creating command line scripts to automate all our network related reports.

Personal Achievements
Cleared Probation within record two months.
Worked on various projects for the support and development which were successful in the field.

1. Implemented the project on field which helped Automate the real time alerts on email from our deployed network devices e.g printers and workstations.

2. Implemented the Project of enabling remote wake on Lan on the machines by updating the Bios on Asus and Dell workstations remotely while configuring the Network card settings.

3. Found and documented various remote methods of testing the services remotely without reaching for any physical assistance from our customers.

Technical QoS
• Monitoring and analysis of various KPIs regarding Radio Access and Core 
• Using tools such as CigalView, IManager(M2000),and Casper.
• Preparing daily / weekly Statistical and QoS reports to C-level management 

PTCL OTN Section
-  Hands on experience relating to the O & M procedures on SDH and DWDM.