Co-ordinated all sales administrative activities including assisting the sales manager with sales forecasting, budgeting and compiling sales data.
Maintained inventory and stock levels by placing orders of required machines on time.
Monitoring daily sales results and assisting field team in the implementation of sales enhancement strategies.
Sales Target Planning, Achievement and monitoring Sales Performance.
Supervised a team of 6 sales support staff effectively and trained them to work independently.
Maintained competitive literature and prices to provide competitive prices to customers.
Reviewed salesmens quotation requests to maintain profit levels.
Contacted various shipping lines in Europe and USA and coordinated shipments of machines.
Coordinated with spare parts and machine service department in relation to customer concerns and addressed the issues to resolve as a team.

Export Documentation.
Communicated with Head office for price, product availability and prepared special price assistance requests SPAR for strategic deals.
To provide information for management by preparing short-term and long-term sales forecasts and analytical reporting, answering questions and requests.
Checking the Invoices and acknowledgements of machines and main ting the track records.
Submit the claim requests against appropriate marketing program or SPAR.
Prepare the analysis of sales and profit on monthly basis.
Assisting Sales Engineers with their Projects.
Pricing of the Heavy Machinery.

General Accounts.
Preparing the different accounts reports to review the profitability by management.
Reconciliation of debtors and creditors ledgers with their invoices and receipts and payment.
Generating Sales and cost of sales Reports.
Preparation of bank reconciliation statements.
Reconciliation of debtors and creditors ledgers with their invoices and receipts and payment.
Preparation of debit/credit vouchers, bank/cash vouchers journal vouchers.
Maintain monthly delivery notes report for monitoring the completeness of Monthly Sales Invoicing.
Managing the cash flow and petty cash.

Answer incoming calls to provide information on company's product and services. Resolve customer complaints via phone, email, mail, or social media.

Receive customers request by telephone or email, analyze requests, provide information requested or ascertain who best can provide the information, and routes the request to the proper person.

Regularly provides feedback on the soundness and effectiveness of the customer service departments policies and procedures.

Facilitates the collection of competitive information in order to monitor business trends and opportunities.

Prepare, generate and distribute daily reports and order acknowledgements to appropriate personnel.

Responsible for notifying administration of any required updates of customer records on the organizations internal database.