I collaborated with the CP Manager to create strategic work plans that aligned with project goals and organizational objectives, while enhancing the team's case management capabilities through targeted training. I organized regular advocacy meetings with government and civil society to promote CPU efforts and foster long-term sustainability. I ensured data accuracy and security through regular checks and implemented strong data management practices. By maintaining close communication with various departments and CSOs, I facilitated immediate service provision and established coordination with government entities through MOUs. I also conducted staff training on child protection, case management, and community networks, adapting intervention packages for field teams.
I regularly tracked project progress, identified challenges, and ensured alignment with IRC’s strategy and CP Minimum Standards. I provided technical guidance to field staff, conducted field visits for monitoring, and ensured quality and timely implementation of activities. I built the capacity of staff, partners, and stakeholders, collaborating with SWD and DCPUs to strengthen case worker skills. Additionally, I integrated CP interventions with other sectors such as Education, Health, Livelihood, and WASH, while developing and implementing M&E tools for effective tracking and reporting. I participated in grant meetings and contributed to systematic data reporting for IRC and donors.
In representation and coordination efforts, I built strong relationships with government and stakeholders, positioning IRC as a key player in CP initiatives. I represented IRC in provincial meetings, CP Sub-Working Groups, and Case Management Conferences, while also supporting partners in developing referral mechanisms and collaborating with MHPSS teams to integrate psychosocial support into case management services.

I conducted comprehensive baseline and diagnostic surveys to inform project planning and implementation, ensuring evidence-based decision-making. I facilitated Local Education Council (LEC) meetings across 28 high schools and established a strong community network to enhance participation in awareness sessions. I coordinated Community Education Committee (CEC) meetings in 13 locations, developing partnerships with local CBOs and NGOs to improve community mobilization. Additionally, I organized stakeholder workshops for situation analysis and strengthened community organizations by providing management skills training and conducting regular follow-up visits. Effective linkages were created between community organizations and service delivery agencies.
In terms of educational access, I ensured optimal access to basic education and literacy for the target population in Quetta District by 2022/2023. I also enhanced livelihoods by implementing skill development programs for host and refugee communities, focusing on dressmaking, fashion designing, and cuisine, while facilitating access to vocational training and apprenticeship opportunities. Psycho-social support and counseling services were provided to address mental health challenges, and health and hygiene awareness sessions were organized for both host and refugee populations. I also facilitated access to legal assistance and referral services.
In collaboration with local schools, community centers, and NGOs, I supported the delivery of basic education programs, including computer courses, English language training, and literacy classes for street-working and out-of-school children. I monitored and evaluated the impact of community outreach activities, collecting feedback for continuous improvement, and prepared regular reports and documentation on program outcomes and challenges.

I conducted extensive research on Green Line Local Bus Services, assessing their potential impact on Baluchistan, and gathered and analyzed primary and secondary data to support research efforts for the Green Line/PPP team. I played a key role in drafting concept notes, policy briefs, and project proposals for Public-Private Partnership (PPP) initiatives while providing administrative and logistical support, organizing meetings, and workshops to align project activities with organizational goals.
In terms of communication, I developed and implemented strategies that promoted NGO initiatives, focusing on cohesion among host communities and refugees. I created engaging content for social media, websites, newsletters, and press releases, enhancing public engagement, and established relationships with media outlets to secure consistent coverage. I also engaged with government agencies, partner organizations, and community leaders, fostering collaboration and offering training in communication techniques to staff and beneficiaries.
I efficiently organized and coordinated events, workshops, and campaigns, and monitored their impact by gathering feedback from stakeholders and beneficiaries. I prepared comprehensive reports on communication activities and project outcomes and contributed to drafting sections of proposals and research reports. Additionally, I supported institutional capacity building at NDRI, focusing on quality control in research and publication, and consistently delivered high-quality documentation that aligned with strategic goals and strengthened donor relations.

I managed high-volume incoming calls and promptly responded to customer emails, effectively addressing complaints and inquiries from Undocumented Afghans residing in Pakistan. I facilitated the documentation process by educating callers on the SOPs for obtaining Afghan Citizen Cards (ACCs), including necessary documentation, issuance timelines, and grievance procedures. I directed Undocumented Afghans to the NADRA SMS service for application status updates, promoting transparency and accountability.
Collaborating closely with CAR Field Monitoring Associates across 21 NADRA centers, I expedited the processing of complex applications while providing personalized assistance to callers, ensuring their unique concerns were addressed. I compiled and reported issues and grievances to management at CCAR Islamabad for strategic resolution and conducted follow-up calls to ensure accurate and timely information was delivered to the Undocumented Afghans.
In partnership with Program Officers and Communications Analysts, I aligned call center data with media campaigns to enhance outreach and identify operational gaps. Additionally, I maintained detailed caller profiles in specified formats, ensuring accurate documentation and data integrity throughout the process.

While working as the Provincial Coordinator with Pakistan Alliance for Girls Education (PAGE) in Balochistan across four districts (Chaghai, Naseerabad, Jhal Magsi, and Quetta), I managed programs for PAGE UK, WPHF (UN Women), and IDRF in coordination with the School Education Department, Literacy Department, and Balochistan Education Foundation.
I led the implementation of protection programs, ensuring alignment with international humanitarian standards and adapting strategies to address local challenges. I enhanced protection coordination by fostering relationships with local authorities, NGOs, and community leaders, promoting cross-sector collaboration in areas like health and education for comprehensive protection. I developed and executed monitoring and evaluation systems to track project progress, regularly visiting field sites to assess service quality and initiate improvements.
I also crafted and implemented communication strategies to foster cohesion between host communities and refugees, generating compelling content for social media, websites, newsletters, and press releases. Engaging with media and stakeholders, I secured program coverage while collaborating with government agencies, partners, and donors to align communication efforts. Additionally, I provided training on effective communication techniques, organized events and campaigns, and regularly reported on communication activities to management and donors.

I successfully developed and implemented an HR strategy aligned with the organization\'s country strategy, optimizing staffing processes to meet operational needs. I collaborated with the Country Director on an efficient recruitment plan, ensuring timely hiring across departments while managing resources effectively. I led HR policy reviews, maintaining compliance with national labor laws and organizational standards, and ensuring consistent policy implementation across programs. I managed a transparent recruitment process, securing top talent, negotiating fair compensation packages, and streamlining pre-employment and orientation procedures to support smooth onboarding. I also conducted salary reviews to ensure competitive benefits and compliance with local labor laws while overseeing accurate payroll and leave tracking.
I fostered a positive office environment by encouraging open communication and employee empowerment, resulting in improved morale. I efficiently handled contracts, promotions, separations, and HR inquiries, ensuring compliance and readiness for audits. Additionally, I monitored performance evaluations, supported supervisors with coaching, and led training programs to enhance staff competencies. In team management, I built a culture of mutual respect, supervised HR staff, promoted accountability, and facilitated cross-team collaboration. I also supported organizational change and shared HR best practices across the sector. Lastly, I ensured strict compliance with safeguarding policies and promoted gender equity, diversity, and cultural sensitivity within the organization.

As a MEAL Officer for FAO in District Jacobabad, I ensured that all activities under the IFRAP and IRP projects were aligned with the Logical Framework Approach (LFA), project proposals, and business processes. My responsibilities included registering and managing community complaints according to project policies, conducting evaluations such as Baseline and Endline surveys, post-distribution monitoring, and satisfaction surveys in close coordination with the MEAL Coordinator and Project Lead. I captured, documented, and disseminated lessons learned while maintaining records in line with FAO and donor requirements, updating both online and offline organizational databases.Technically, I developed frameworks, business processes, and qualitative/quantitative indicators for project implementation, embedding quality and accountability into organizational and programmatic streams. My experience extended to MEAL system design, data analysis, strategic reviews, report writing, and conducting training on MEAL development and implementation. I also developed case studies and success stories and managed organizational budgets effectively.Operationally, I tracked progress against project output and outcome indicators, maintaining the Indicator Matrix and updating 4W/5W matrices. I led reviews, assessments, and studies to extract lessons for continuous improvement and regularly updated Performance Monitoring Tools (PMT), organizational MIS, and real-time data systems such as PRISM.In terms of organizational competencies, I demonstrated FAO values in collaboration with teams and stakeholders, promoted workplace diversity, and supported environmentally friendly practices. I maintained project records as per FAO and donor standards, ensuring compliance in beneficiary selection and handling community complaints. Additionally, I assisted in managing monthly complaints handling and learning logs for further improvement in project execution.

While working as an Academic and Professional Researcher and Writer at Freelancer Hub in Quetta on a part-time basis, I successfully completed a variety of tasks. These include conducting thorough academic research on diverse topics, creating well-structured reports, and developing high-quality written content for clients. I consistently delivered work on time, ensuring that the outputs met the required academic standards, including proper referencing and adherence to specific guidelines. I also engaged in freelance writing projects that required a deep understanding of complex subjects, which helped clients achieve their research goals and academic success. My responsibilities also involved proofreading and editing reports to enhance clarity and coherence while providing continuous support and feedback to clients. This work continues occasionally in my free time.