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概要
An ERP Technical Support includes business process analysis, project management, workflow analysis, and technical communication. Functional expertise writing Oracle quires, and contributes to improvements and enhancements for mission-critical, enterprise-wide information systems. The responsibility for project tracking and control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolutions
项目
工作经历
Associate Software Support Executive
php developer intern
Business ERP System analyst
Prepared Business Requirement/ SRS Documents, detailing desired business processes and system functionality.
Performed functional analysis, requirements, definition, and ERP module configuration and testing.
Prepared designs\Mockups documents detailing the desired implementation of systems and processes.
provide assistance effectively in the preparation of test plans for ERP System.
Manage workload appropriately and ensure timely completion of tasks in line with requirements.
Manage Roles and rights mapping in ERP modules for users .
Perform deployment of requirement on UAT server and test it from all aspect, and provide training of that development to end User.
Troubleshoot ERP-related problems and resolve the technical errors as well as technical enhancement of system functionality business process improvements.
Performs other information technology and business analysis duties in ERP as required to support assigned enterprise systems
Provide Technical & Functional assistance & training to end users.
Tracked, logged and responded to support tickets.
Perform user account maintenance, managed incidents and provided resolution for end-users technical challenges.
Ensure that complex defects and problems were resolved through production releases and upgrades.
Develop new processes for internal and external users.
Utilize knowledge base tools to transfer technical & business knowledge to team members.
Performs SQA of delivered modules in ERP.
