·        Accomplish work for backup of the product.
·        Handle after sales issues/resistance/hurdles and quick remedy for the problem.
·        Analyze review and inspection findings to determine cause of problems, and suggest corrective action.
·        Coordinate problem resolution with Quality engineers.
·        Prepare technical report and market feedback.
·        Monitor service engineers’ activities, progress and report the results back to the management.
·        Arrange free service activity like mechanic door to door, service campaigns and mechanics get together for sale promotion and product awareness.
·        Conduct the audit of Region wise of warranty spare parts.
·        Worked out to modify the warranty system and policies for the convenience of technician and warranty dealers.
·        Conducted field service/survey as directed in our all Regions.
·        Compose internal and external reports and as built documentation.
·        Fully support to warranty handling engineers as required.
·        Manage the all queries of customer regarding parts sale.
·        Manage all sale part order and follow up till deliver to customer.
·        Prepare and organize service works and grip the service network and after sale team also.
General Responsibilities are

Responsible for discipline of section/employees working under command.
Ensure safe custody of Company property including machines and equipment.
Follow all company rules & regulations.
Perform any other duty assigned by Management.

Service Engineer (Lahore & Rawalpindi Region)
ZXMCO Pakistan Pvt Ltd. (Abdul Samad Group) From May 2018 till Present.
• Sale and warranty dealers visit and manage visit plan on monthly basis.
• Receive B-Category Parts from warranty dealers & dispatch to the head office through builty service.
• Do audit of parts ledger, free service cards ledger and warranty labor ledger of warranty dealers.
• Complete follow up for transit damage part & short supply accessories.
• Brief about warranty procedure and to settlement warranty antenna shop.
• Maintain shop board/paint and POS request of the dealers.
• Participate in free service activity.
• Compile market feedback report and send to the head office through email.
• Coordination with area sale team for backup force.
• Follow up for dealers’ payment against warranty claim labor and free service coupons.

Warranty & Claim In-charge
ZXMCO Pakistan Pvt Ltd. (Abdul Samad Group) From January 2017 to April 2018.
Major Responsibilities are
• Prepare warranty claim part and transit damage parts requisition as per demand.
• Compile daily issue report of warranty part.
• Prepare Client order for sale parts and proceed for dispatch.
• B-Category parts builties handling and forward to the administration for receiving.
• Warranty claim form checking and remove fake claims.
• Prepare payment detail of warranty labor and FSC and making summary dealer vise.
• Assist various departments and fulfill all warranty requirements.
• Monitor all customer inquiries and request on all warranty issues.
• Ensure customer satisfaction and ensure compliance to all warranty specifications.
• Coordinate with account departments and settle all warranty claims.
• Maintain records of customer details & warranty reference.
• Send email to all service engineer and management regarding dispatched claim part to the dealer.
• Coordination with service engineers as per required.
• Prepare warranty part ledger of the dealers.
General Responsibilities are
• Responsible for discipline of section/employees working under command.
• Ensure safe custody of Company property including machines and equipment.
• Train the subordinates to avoid damage/accidents in factory & enhancing job activities Performance.
• Follow all company rules & regulations.
• Report / inform regarding Administration to MD.
• Perform any other duty assigned by Management.

Dispatch & Logistic Officer
Kausar Automobiles (Power Motorcycle) Private Limited (Pirani Group of Company)
• Post the finish goods number in ERP.
• Sale order received from head office after approval.
• Coordinate the regional sale officers for order.
• Check the status of where house on daily basis.
• Arrange the transport for daily dispatched.
• Coordinate with dealers for offloading of supply on time.
• Prepare the delivery challan for dealer in ERP.
• Prepare the gate pass of delivery challan.
• Check the duplicate frame number and engine number.
• Prepare the production dispatched & stock report at daily monthly & yearly basis.
• Prepare the allocation file on daily basis
• Prepare the pending allocation file on daily basis.
• All records maintain in file and computer

Engine Assembler
Power Vision System Private Limited from March 2013 to November 2014.
• Arrange the all part at the proper place.
• Prepared the engine assembling cards.
• Prepared the rejection report of engine assembly line.
• Prepared the material issuing note.
• Check the gear backlash with the help of filler gauge.
• Check the timing of gear setting.
• Check the piston height with the help of dial meter before assembling.
• Check the crankshaft height with the help of dial meter.
• Check the end play of crankshaft with the help of dial meter.
• Check the tappet gaps with the help of filler gauge & adjust the gaps.
• Assembling the cylinder head & check valve depth with the help of depth gauge.
• Check the torque of all nuts bolts with the help of torque Wrench.