• Escalate IT issues to the IT Manager where necessary.
• Responsible for managing backups and tape rotation.
• Diagnose and resolve technical issues.
• Vessel communication system troubleshooting.
• VSAT, Fleet BB and Iridium troubleshooting.
• Dualog configuration and troubleshooting.
• Vessel internal network configuration and email server setting.
• Firewall configuration to block internet.
• Undertake small to medium-sized IT projects as instructed by the IT Manager.
• Provide desktop and server support.
• Support and maintain MS Server/Desktops and MS Exchange.
• Setting up and configuring new laptops and desktops.
• Install authorized software to laptops and desktops.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
• Antivirus installation to all desktops and laptops.
• Fault-finding to laptops and desktops.
• Reporting faults and maintaining logs on servers, desktops and laptops.
• Completing internal user moves including phones.
• Ensure all logs for equipment and users are maintained.
• Creating purchase requisitions for IT hardware/software.
• Ensuring all software purchased licensing is recorded and maintained.
• Exchange server mailbox maintenance including archiving mailboxes.
• Setting up new users and disabling expired accounts in accordance with HR requirements.

• Accomplishes information technology staff results by communicating job expectation, planning, monitoring and appraising job results coaching, counseling and disciplining employee’s initiating, coordinating and enforcing systems, policies and procedures.
• Maintains staff by recruiting, selecting, orienting and training employees, maintaining a safe and secure work environment, developing personal growth opportunities.
• Maintain quality service by establishing and enforcing organization standards.
• Reporting to CFO about IT infrastructure and budgeting prospects.
• Responsible to support, manage and troubleshoot the whole IT infrastructure of the company.
• Handling network administration (including server backup, security management, user account management, email systems including email web server, office system and application support).
• Configuring and installation of biometrics and access card time attendance devices.
• Maintain IT asset management, IT asset tracking system, and updated information on the system on a monthly basis.
• Coordination with supplier’s for IT department query.
• Planning, testing and deployment new site’s office infrastructure.
• Managing IT team including assigning task and take feedback.
• Handling all IT department requirements.
• Handling Data center designing and maintaining.

• Hyper-V configuration and Administration.
• Domain Controller 2008 Server administration and monitoring.
• Creating user account and group policy.
• Exchange Server 2010 Administration, controlling spam email’s.
• Released junk email and monitoring mailbox storage.
• Cisco firewall and switches configuration.
• Backup Exec server handling for all server backup.
• Planning, testing and deployment new site’s office infrastructure.
• SharePoint server Handling related to user’s problem.
• Call Manager 7.0 administration.
• Configuring IP phone, Routers and network printer.
• Kaspersky Antivirus server administration and configuration.
• Coordination with all departments for new applications.

• Maintaining department related document.
• Planning of upgrade infrastructure and testing.
• Domino Server administration, backup and maintenance.
• IP Camera’s installation, monitoring and recording.
• Around 400+ Computer Troubleshooting.
• Account creation on Lotus, Asterisk, LDAP and Squid Server.
• Troubleshooting SJ phone, Sound system and network nodes.
• All Servers Troubleshooting, WI-FI installations and Maintenance.
• Completely Handle Bio Matrix and Door access machine.
• System Software and business Software Maintenance and recovery.
• PC Hardware Maintenance.
• IP Phone Installation and Maintenance.
• Asterisk Server Administration.(VOIP).
• Account Creation and Troubleshooting in Win2003 Server.
• ISA Server Administration and Bandwidth Monitoring.
• VPN Monitoring and Radio link Administration.

• Complain logging and distribute to engineer.
• Handling all customer support Activities and Maintenance Contact.
• Visit on client side for solving network problems.
• Computer Assembling, Troubleshooting, Internet related problems.
• Software Installation and Computer Maintenance
• Power supply and Dot matrix / Laser/ Ink jet printer repairing.