To provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required. Take ownership of Product issues reported and see problems through to resolution. Working with individuals, groups, and facilities, with particular emphasis on SQL Management studio, Usability, Functional, Unit, Integration, System, Regression, Acceptance and End to End Testing, Issues Debugging, Agile Processes (Scrum, Kanban), Jira, Data Warehousing (ETL) ,SE-Documentation, Technical Writing, SQL Quires writing, Run Automation Scripts. Software Developer/Programmer with history of productivity and successful project outcomes.

My position carries out functions such as settlements, clearances, record maintenance, regulatory compliance, accounting and IT services.

To provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Managing operational tasks of OSS web based platform (www.myporthos.com), managing changes & system support.
M2M operations on SIM/CDMA Activate, Suspend, Deactivate, Reactivate and Change Price Plan by using Microsoft SQL Server.