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工作经历
Customer Service Officer
Attending all customer calls at NADRA call centre.
Providing excellent over the phone services to NADRA customers.
Listening to the call carefully and understanding their queries.
Satisfying the customer to the fullest, by answering all their queries and questions.
Delivering the relevant and accurate information to the callers regarding all core products of NADRA.
Dealing with the angry callers sensibly and resolving their issues.
Providing guidance to the customers about NADRA all core products and services and policies and procedures to get them.
Logging and forwarding all customer complaints through the system to relevant department.
Office Assistant
Personal attendance employee records
Maintain of all records of clients
Cash dealing with different banks
Arrangement of interviews of candidates on different positions
Collecting of incoming mails and dispatch all out going mails
Responsible of handling customer’s calls regarding services other related issues.
Update and maintain databases such as mailing lists, contact lists and client information.
Monitor and maintain office supplies
