·         Providing top-notch Customer/Technical Support.
·         Processed over 20 support requests received per day & Provided Support assistance on following products
o   Woocommerce Payment Gateway Plugins
§  PayPal for WooCommerce, PayPal Plus for Woocommerce, Ratenzahlung Plugin.
·         Have helped 4000+ Customers through Live chat.
·         Experienced in Jira Service Desk Management
·         Completed in-depth usability testing on Windows, Android, and iOS mobile devices. Performed detailed tests on modules and full software implementations for various projects. Identified and tracked defects & supported developers in resolving problems by completing additional tests.

·         Managed customer support dept. with 5 support representatives.
·         Processed over 60 support requests received per day. Provided technical assistance for WordPress Themes & Plugins.
·         Developed Knowledge Base & Video tutorials about company products.
·         Moved company from classic email-based support to Live chat.

I Provide the following services to the company

- Technical Support ( WP Themes )
- Writer Documentations
- Do Product Testing, feature testing QA
- Write Bug / Test Reports and Detailed Issue / Feature Analysis
- Manage Help Desk
- Direct Client Dealing , requirement gathering and Project Management

Developed web scraping application to seo ranking.