Preparing monthly payroll of several projects of Bahria town Pvt Ltd, including maintenance, hospitals schools mess etc. Managing attendance software of Bahria town head office, handling all queries relating to payroll and attendance. Also preparing full and final settlements, loans, leaves of employees, preparing several reports as per management requirements.

Providing solution, resolution and troubleshooting of different complaints escalated to IRU being end completer. Keeping follow up of complaints regarding their resolution with respective back end teams and departments, coordination with backend teams, departments, vendors for timely resolution and problem solving related to services and promotions, resolving backend support team issues of contact center, specially data and 3g services

Working on several software’s like Sieble, E-point , Nadra and others, handling both prepaid and Post paid customers with efficiency good interpersonal, communication and computer skill.
CCRs were given targets on all the new Mobilink packages and products launched. Responsible for convincing all calling in customers to try New service packages.

Maintaining personal files of employees, Verifying their attendance, Data entry in ERP system, Time office data entry, Correspondence with different organizations. NJI, EOBI, ESSI Occasionally visiting banks from correspondence and issue resolution.

Handling Transport, Computer generated Vehicle reports, Correspondence with drivers, workshops, insurance companies and travel agents. Handling communication, correspondence with different cellular companies. In-charge stationary and medicines.