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概要
To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
项目
工作经历
Network Support Engineer
Establish Wireless Internet link through UBNT devices
Manage network bandwidth of ISP
Configure and manage CISCO switch for wireless links
Helpdesk services for customer complaints
Launch and assigning trouble tickets for complaints
Configure and manage network monitoring software (Cacti, PRTG,UNMS)
Help and visits to clients for new network solutions, sales and feasibility
IT Assistant Officer
Maintain all IT related equipment.
Troubleshooting network related issues.
Maintain and monitor networking issues on all airport and airlines.
Network Support
• Monitoring and Trouble shooting of live traffic.
• Fault management, Fault Reporting & Alarm evaluation (Detection & Fixing)
• Opening and Resolving Trouble Tickets related to Vendors, Customers and Suppliers
• Establishment and maintenance of LAN.
• Establishment and maintenance of DSL and Wireless connections.
• Ensuring high-availability of network to the end-users and business
Customer Service Representative
• Dealing with customer complaints
• Troubleshooting of 3G services
• Customer facilitation on first call resolution
• Monitoring and Trouble shooting of live traffic.
• Fault management, Fault Reporting & Alarm evaluation (Detection & Fixing)
