-Deployment of Office 365 for multiple organizations.
-Migrations from Exchange on-premise to Office 365.
-OMS, Backup and Recovery solutions on Azure.
-DR solutions from Hyper-V/ VMware to Azure using ASR.
-Support to clients via remote session, call and ticket
-Training to juniors on company policies and procedures.
-Technical document creation for clients.

-Actively working with Project Deployment Team for US Based Client
-Manage Windows Server environments and technologies for 1,000+ remote users
-Working on VMware View Admin and vSphere Client
-Deployment of servers on Micorsoft Azure Platform
-Upgrade of Windows servers and applications as per requirements
-Quarterly Audit of overall changes applied.
-Trained new employees on software and company procedures
-Created online documentation to help employees to resolve day to day issues
-Manage the Inventory of All the hardware and software

▪ Remote support to more than 2000 US based Office 365 and Azure Clients.
▪ Administration of Security Operation Center and patch of vulnerable applications.
▪ Security related policies creation and implementation.
▪ Project planning and execution.
▪ Migration and deployment issues.
▪ Exchange and SharePoint online solutions.
▪ Support to clients via remote session, call and ticket
▪ Training to juniors on company policies and procedures.
▪ Shifts and Schedule management.
▪ Communication via Ticketing System Zendesk

▪ Deployment of Office 365 for multiple organizations.
▪ Migrations from Exchange on premise to Office 365.
▪ OMS, Backup and Recovery solutions on Azure.
▪ DR solutions from Hyper-V/ VMware to Azure using ASR.
▪ Support to clients via remote session, call and ticket
▪ Training to juniors on company policies and procedures.
▪ Technical document creation for clients.

▪ Managing VMware vSphere 5.5 Environment with over 120 virtual servers.
▪ Administration of Virtual Desktops Infrastructure (VDI) using VMware Horizon View 5.2.
▪ Securing of environment via Trend Deep Security and Worry Free Business Security
▪ Upgrade of Windows servers and applications as per requirements.
▪ Backup management via Veeam and BackupExec Software.
▪ Monitoring of infrastructure with Solarwinds SAM.
▪ Administration of Active Directory, GPO/DHCP/ DNS.
▪ Working on Exchange Online and deployment of user based policies.
▪ O365 and Azure AD Administration and Deployment.
▪ Handling monthly WSUS and installation of Security/Critical Updates.
▪ Configuring Web Filtering Services with Cisco Umbrella Cloud Firewall
▪ Administration of Terminal Servers (User Sessions and apps deployment)
▪ Communication with user using IT Ticketing System Service Now
▪ Quarterly Audit of overall changes applied.
▪ Train new employees on software and company procedures.

-Working for the US based clients and providing Monitoring Support, management of Infrastructure and other IT duties.
-Office365 Administration
-SharePoint2013 Administration (Intranet, user permissions, sites, libraries and lists)
-Working on Online Exchange2013
-Managing the Backup of Virtual Servers with Veeam 9.5 and the Backups of Physical Server with BackupExec
-Configuring and Monitoring of IT Infrastructure (Servers/Network Devices) with SOLARWINDS (SAM 6.5)
-Managing & Configuring the Windows Servers Update Services (WSUS) for all Physical and Virtual Servers & Workstations.
-Managing & configuring AntiVirus Server (Trend Micro Deep Security) for all the physical/Virtual Servers & Workstations.
-Managing & Administering Active Directory (Windows Server 2012)
-Managing & Configuring the Group Policy Objects / DHCP Services / DNS.
-Administration of Terminal Servers (User Sessions and apps deployment)
-Communication with user using IT Ticketing System (Service Now)

Worked as Technical support to provide better services to customer. Used CRM software to register complains and solved those by providing proper support.

▪ Currently working at DR site and responsible for managing Datacenter Operations
▪ Supervising various teams i.e. Vendors, Third Party, Generator teams working at DR site
▪ Solving day to day end user queries related to IT
▪ Monitoring SBP network using Spectrum software
▪ Installation of network devices for end users
▪ Working on different IT policies like Patch Management, Password management etc
▪ Coordinating with the concerned vendors to resolve the issue related to equipment
▪ Responsible for day-to-day reporting to the management
▪ Managing key components of Datacenter Infrastructure: Fire detections and suppression
system, Environment monitoring system, Building Management System and Building access
control system
▪ Handling electrical components of Datacenter: Precision Air Conditioners, UPS, Generators,
Power Panels, Circuit Breaker and PDUs etc.
▪ Inventory management of all the equipment and accessories
▪ Supervising all the tasks during Audit activities
▪ Professional trainings assigned by higher authorities