概要

M. Ayyaz Hashmi


E-mailayyazhashmi669gmail.com
Mobile0340-4237597
Address Ghari Shahu Lahore


CAREER OBJECTIVE

Make it to the top through competence and hard work in a dynamic organization.
Delivering exceptional customer satisfaction, service, sale, and maintaining overall operations. Strong interpersonal, communicative and organization skills intuitive analytical abilities in knowing the problem and find appropriate solutions.


ACADEMIC BACKGROUND

B.Com Bachelor in commerce in Information Technology (Punjab University, Lahore)
I.Com Inter in commerce (Lahore Board of intermediate and Secondary Education)
Matriculation (Lahore Board of intermediate and Secondary Education)



PROFESSIONAL EXPERIENCE



AIR BLUE PVT LTD- ( AIR LINE) (JAN 2015 CURENT)

Worked as Supervisor Travel services

Handling Travel Agents, Corporate clients,and Passengers including Frequent Flyers.
Assisting Passengers as well as Agents with fares,net fares,tickets and refunds.
Hands on experience with E tickting ,fare rules, ticketing,frequent flyer updation,cancellations,confirmations and any further updations.
Working with Sales which is a Customer focused department and was structed and organized to provide the best possible service to all our customers.
Generating Revenue for the Airline by strengthening professional relationship with customers increasing passenger revenue.
Received best seller award for the year 2017 in punjab

PAKISTAN TELECOMMUNICATION COMPANY LIMITED (P.T.C.L)(JULY 2007 TO JULY 2010)

Floor in charge Customer Relation Officer (call centre)

Providing information solving queries of different departments and Customers all over Pakistan.
Resolving Customer queries and keeping a follow up of customer complaints and service requests.
Coordinating with other departments for quick resolution of customer queries and requests.
To work as back team leader and supervise floor responsibilities.
Coordinating with team members for overall review of monthly performance.
Departments

Help line 1217, 1218, Team leader, Floor supervisor.




Katrin Bj SDN BHD-(Malaysia) (May 2013 to May 2014)

Worked as Retail Manager

Responsible for overseeing the day to day running of in large retail Electric Store Tense Staff Leading are team to deliver exceptional customer service in a fast phase and constantly changing retail environment.

Make sure the right and being dove by the right people at the right time and way.
Bringing the latest trends to the high street at affordable prices.
Recruiting training Supervision of Staff.
Maintaining awareness of market trends in the retail industry.
Insure the necessary healthy and safety checks complete on daily basis.


SPINNLUX SDN BHD-(Malaysia) (May 2014 to November 2014)

Worked as Shop Manager

Keep interest on sales achieve sales target on time
Timely improvement in sale,resolve the customer problem
Product knowledge and kee interest in promoting
Best product knowledge in barbecook machines,assembling and customer dealing