• provide L1 and level 2 support to user of different department
• Experience of supporting wide and varied client base applications.
• Troubleshooting PC’s, and laptops hardware maintenance and software installation.
• Data and printer sharing.
• Responsible for supporting: Windows 7 / Windows 8 / Office 2003, 2007 and 2010, Windows Server Backup products, LAN and WAN, Remote access, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and switches.
• Run the productions in different shifts. Work as a team member, perform the entire task and resolve all kind of issues of production with the team.
• Coordination with client regarding client applications and up-gradations.
• Maintain and upgrade Active directory.
• Provide Level 2 support to the different production teams such as Software development team, HR, Recruitment production team and other Departments of an organization.
• Troubleshoot the desktop applications; provide support of Data backup updated desktop applications as per SOP.
• Configuration of Hard phones and a soft phone such as SJ Phones, Eye Beam, CISCO hard phones and vice versa.
• Providing a plat form to communicate with International Clients

 Formatting the engagement letters, letters / notices prepared on Ms Word.
 Dealing with the issue related to the ERP Software with Software Company.
 Provide technical support and training to the Office staff regarding ERP Software.
 Make sure that network works properly.
 Deal with the Networking Issue.
o Maintains and supports company’s LAN environment.
o Working on More Than 50 Nodes
o Maintain and update Security Cameras in (CCTV)
o CAT-6 cabling.
 Hardware maintenance
 PC Trouble Shooting
 Managing Data Backups and Restore.