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概要
Detail-oriented individual with more than 4 years experience in customer services and extensive management combing strong analytical and interpersonal skills with business wisdom to positively contribute to organization’s bottom-line
工作经历
WORKFORCE MANAGEMENT ANALYST
- Ensuring strategic goals are met through forecast modeling, interpret data, formulate and implement modifications as per requirement
- Coordinates appropriate staffing allocation and ensures the availability of call center staff in order to achieve service level objectives efficiently
- Gather & review the information related to staff performance and customer issues.
