概要

Proficient System Support Engineer offering more than 7 years of experience in help desk operations, network maintenance, and mobile device support. Capable of applying technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Seek permanent role with the opportunity to advance.

项目

Hospital Network Management System
VEHICLE TRACKING SYSTEM
Load Data Improvement Project (LDIP)

工作经历

公司标识
System Support Officer
Microtech Industries (Pvt) Ltd.
Jul 2012 - 代表 | Lahore, Pakistan

Responsibilities included:

➔ Provided real-time support to everyday users of VTS, LDIP, RFP Projects.
➔ Developed and maintained technical expertise in current & previous projects, provide support to end users and resolve all kind of software and hardware technical issues.
➔ Excellent written communication Skills.
➔ Install and configure the computer applications.
➔ Manage and take ownership of the resolution process for all customer related issues.
➔ Troubleshooting, diagnosing, and resolving the issue.
➔ Maintained a calm, professional demeanor when faced with high demand, high-volume workloads.
➔ Respond to customer’s calls, emails and act accordingly regarding issues.
➔ Engage in regular network troubleshooting activities and resolve network connectivity issues.
➔ Developed documentation for common processes for both support staff and end-users.
➔ Network and application monitoring using 3rd party tool PRTG.
➔ Took Part in daily basis on software testing lifecycle.
➔ Worked closely with the network support team for operational support, tasks, and projects.
➔Applied knowledge of computing systems and software structure.
➔Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
➔Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
➔Researched and read up on new and unfamiliar technologies for quick and effective adoption.

学历

Virtual University of Pakistan
学士, 理工学士, B.Sc Computer Science‎
Information Technology
2019
BISE Lahore
中级/A级, 理学院(工程预科), Pre-Engr‎
math, physics, english
等级 C+
2010

技能

熟练 Marketing
中级 Active Directory and user management
初学者 Cisco IOL router & switches
熟练 Client Derailing
熟练 Conservation Awareness
中级 Creative Writing
熟练 CRM Command
熟练 Handling Assignments
熟练 HTTP, FTP, Remote Desktop
中级 Hyper-V
初学者 Ipsec VPN
中级 IT Asset Management
熟练 IT Service Desk
中级 Linux Fundamentals
中级 Network Administration
熟练 Process Operations Handling
熟练 Pursuing News Stories
熟练 Selling Capabilities
熟练 System Administration
熟练 Tbricklaying
熟练 Troubleshooting
熟练 Typist
熟练 VMware View
熟练 VMware Workstation
熟练 Windows Server 2012 R2
中级 رسم الآلات

语言

熟练 英语
熟练 乌尔都语

Zeeshan 联系人

Ahmad Raza
Fungi Matrix