概要

Proactive and highly organized professional having seven years experience of talent acquisition, administration, corporate relations, operations, relationship management and customer service interested in seeking position where I can apply my professional knowledge to improve organizational productivity.  Highlights of my experience include:


- Developing and executing learning strategies, designing and delivering training programs, assessing development needs and tracking learning effectiveness.


- Balancing local and global talent acquisition by utilizing local talent for cultural understanding and adaptability, while incorporating global talent for diverse perspectives and specialized skills.

-Managing comprehensive outreach and support functions including coordination with various departments, customer service tasks and relationship building with corporate, commercial and retail clients of North region of Pakistan while monitoring revenue earned from each client.   


- Handling quote to cash process (quote, sales order, invoice and license management).



- Monitoring corporate, commercial and retail accounts for billing, reconciliation and reporting outstanding payments.



- Streamlining operational and compliance related matters to ensure smooth implementation.



- Providing suggestions for improvement of product development to knock out competitors.


工作经历

公司标识
Entrepreneur
Home Food Business
Dec 2017 - 代表 | Islamabad, Pakistan

Cooking and selling desi pakistani food and tea cakes from home in twin cities of  Islamabad/ Rawalpindi.

公司标识
Teamlead - Customer Services
ISMMART Group of Industries
Aug 2023 - Dec 2023 | Islamabad, Pakistan

- Responding to emails on all platforms (Industries, ECOM, Hospitality and Foundation) pertaining to Property Investment, E-Commerce, Pharmaceutical, Electronics and Petroleum sector of the group.
- Monitoring of all responses from our team and reviews from customers on social media platforms and properly communicating with clients and candidates via calls, messages and emails to satisfy their queries.
- Follow up of monthly and quarterly profits and MOU queries from Cash Management Department and Central Processing Units till resolution.
- Training of new team members.
- Proof reading of FAQs on daily basis.
- Utilizing various channels such as social media, networking and referrals to find potential candidates for open positions in thirty plus locations of company globally.
- Reviewing resumes, conducting online and in-person interviews to assess candidates’ qualifications are fit for specific roles.
- Arranging interviews with hiring managers and coordinate suitable time for interviews after consulting managers and candidates.
- Developing and maintaining relationships with potential candidates for future job openings and fostering a strong talent pool.

公司标识
Customer Services Officer (Global Operations)
(HBL) HABIB BANK LIMITED
Mar 2017 - Aug 2017 | Rawalpindi, Pakistan

• Managing account opening of customers and responding to variety of customer requests and inquiries.
• Generating sales leads for bancassurance, deposits, credit cards, personal and auto loans after customer query resolution.
• Performing KYC/ AML investigation of customers of branch ensuring compliance of banking rules.

公司标识
Relationship Manager and Executive Assistant – North (CIBG)
(HBL) HABIB BANK LIMITED
Aug 2012 - Aug 2017 | Islamabad, Pakistan


Managing employee data in HRIS Database Management system for organizing employee records and conducting their training need analysis.
Preparation of presentations related to Training Need Assessment of Area Managers, Branch Managers and Branch Relationship Managers across Pakistan for selling diversified Cash Management products.
Preparation of legally vetted agreements in coordination with compliance and legal department to ensure SBP regulations are observed.
Creating synergy between client demands and compliance procedures to maximize the revenue earned by Corporate & Investment Banking Group.
Performing KYC/ AML investigation of customers of branch ensuring compliance of banking rules.
Regular and consistent review of customer information through their account activities and ensuring record keeping of rectified discrepancies.
Identification of accounts suspected to be used for business purpose and timely reporting and rectification of the same accounts.
Conducting periodic reviews of Customer Due Diligence based on actual turnovers in their respective accounts and ensuring required changes through branch.
Maintenance of databases of accounts received for Suspicious Transactions Review; thereby ensuring timely updating of escalated records to prevent fraudulent activities.
Responsible for selling Transaction & Employee Banking products (cash management product, payment product and salary disbursement product) to corporate, commercial and retail clients of North region in public and private sector. Major Clients include Attock Petroleum (APL), Pakistan Tobacco (PTC), Telecom sector (CMPak - Zong, PTML - Ufone, PMCL-Mobilink, Telenor and Warid), Cement (Fauji Cement), Poultry (Sadiq Poultry & Sadiq Feeds and JSK Feeds) and educational sector (NUST, AIOU, QAU, IIUI, Silver Oaks, PTS, BISE AJK).
Responsible for provision of bank reconciliation statements to clients.
Prepare daily monitoring report of cash management business to monitor daily collections.
Prepare monthly income report of Cash Management Business.
Coordination with product, operation and supporting staff for rectification of customer queries and close follow-up with dealers/suppliers for problem identification.
Responsible for submission of proposal based on business needs of customer.  
Responsible for selling ADC Products including ATMs, POS and Internet Payment Gateway to existing and prospective corporate, commercial and retail clients of North region.
Responsible for issuing daily bank statement to corporate, commercial and retail clients.
Managing Imports (LC) of commercial clients (Mobiserve, NUST, Leads Pharma, Vety Care Pvt Ltd and PEL).
Ensuring timely establishment of LCs and amendments in liaison with treasury division.
Managing account opening of customers and responding to variety of customer requests and inquiries.
Handling administrative tasks i.e. scheduling appointments, answering phone calls and maintaining organized file and attendance systems for the department.
Acting as a first point of contact: dealing with correspondence and phone calls.
Compiling and preparing reports, presentations and correspondence as directed by the Regional Head.
Travelling with the Regional Head both domestic and international as and when required.
Filing expenses and dealing with Accounts department on behalf of the Regional Head.
Implementing and maintaining procedures/administrative systems.

公司标识
Foreign Trade Officer (Commercial Banking Group)
(HBL) HABIB BANK LIMITED
Jan 2017 - Feb 2017 | Islamabad, Pakistan

• Managing Imports (LC) of commercial clients (NUST, Leads Pharma, Vety Care Pvt Ltd, Shaheen Foundation, Capital Steel and PEL). • Ensuring timely establishment of LCs and amendments in liaison with treasury division.

学历

Techtitans Institute
证书, ‎
Certified International Recruitment Professional (CIRP)
Completed
2024
National University of Sciences and Technology NUST
证书, ‎
Certified Human Resource Professional (CHRP)
Incomplete
2024
National University of Sciences and Technology NUST
大专, ‎
SAP
Completed
2019
Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
硕士, 工商管理硕士学位, MBA Finance‎
Strategic Finance And Financial Management
CGPA 3.0/4
2014
Air University
学士, , Bachelor of Business Administration‎
Accounting & Finance
2012

技能

熟练 academic writing
熟练 Branch Management
熟练 Read And Write English And Understand Basic
熟练 Recordkeeping
熟练 360 Recruitment
熟练 Account Management
熟练 Account Reconciliation
熟练 Accounting
熟练 Accounting Applications Command
熟练 Accounts Administration
熟练 Accounts Management
熟练 Accounts Managmenet
熟练 Accounts Payments Handling
熟练 Accounts Receivable
熟练 Accounts Receivable Software Command
熟练 Accounts Reconciliation
熟练 Accounts Software Command
熟练 Active Listening
熟练 Admin Assistance
熟练 Administration Work
熟练 Administrative Assistance
熟练 Administrative Assistnace
熟练 Administrative Management
熟练 Administrative Management 
熟练 Administrative Meetings Management
熟练 Administrative Skills
熟练 Advanced Formulas In MS Excel
熟练 Aesthetic Procedures Knowledge
熟练 Agenda Development
熟练 Analysis
熟练 Analytical Reasoning
熟练 Analytical Skills
熟练 Answering Inquiries
熟练 Anti Money Laundering
熟练 Appointment Scheduling
熟练 Aseptic Technique Knowledge
熟练 Asset Management
熟练 ATS
熟练 Attention to Detail
熟练 Audit Management
熟练 Audit Report Management
熟练 Audit Reports Management
熟练  Talent Acquisition
熟练 Bank Operations
熟练 Bank Reconciliation     
熟练 Bank Reconciliation on
熟练 Bank Statements
熟练 Basic Accounting and Financial Planning
熟练 Basic IT Knowledge
熟练 Billing Process Knowledge

语言

熟练 乌尔都语
熟练 旁遮普语
熟练 英语