• Over 6 years of diverse working experience as Business Analyst for ERP & CRM Applications and Implementations
• Helping businesses Implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners
• Managed and Involved in User Training, Product Support, Technical Writing, Requirement Analysis, UAT’s and implementation of Solutions & Software’s
• Managing Teams, Tasks , Resource Allocation, Due Dates and Project Milestones for successful project deliveries and timely completion of tasks
• In depth knowledge of Tier One ERP environment Microsoft Dynamics AX & Salesforce CRM (Classic & Lighting Platform)
• Vivid understanding of automated HR & Payroll, Trade & Logistics, Inventory Management Advance Warehouse Management & System Administration Modules
• Attained International Experience.
 Work as lead analyst & consultant for the implementation of supply chain modules for the implementation of Microsoft Dynamics 365.
 Standalone Manage documentation, business process workshops, CRP, UAT and customer trainings.
 Identify, analyze and suggest best possible solution using the technologies to achieve maximum efficiency.
 Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
 Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
 Creating user and training documentation, and conducting formal training classes
 Categorizing and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior
 Developing functional specifications for use by system developers
Using data and process modelling techniques to create clear system specifications for the design and development of system software
Managing Business Analyst & Quality Assurance Team
Responsible for Initial Requirement Analysis and Overall Documentation
Responsible for Post Development Quality Testing
Manage Resource Allocation & Their Assignments
Worked as Business Analyst & Salesforce Administrator
•Working with Stakeholders to verbalize and document business & reporting requirements
•Using Agile Methodologies to Implement Salesforce (Sales & Service Cloud)
•Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
•Implement and manage the Reporting solution to produce innovative, flexible and high quality reports for all areas
•Work with relevant stakeholders and utilize systems and intelligence to understand the environment and contribute where appropriate
• Gathering, clarifying & analyzing business process requirements from users
• Prepare detailed business & technical documentation and process workflows (FRD, FDD, UAT Scripts and Training Manuals)
• Prepare & discussed detailed functional specification document for any customized solution
• Providing consultancy on Business Process Management solutions to meet the requirements as defined by users
• Working with Project Manager to ensure that analysis & development meets the established scope & time
• Provide functional support around supply chain domain in Dynamics AX (Trade & logistics). Make sure that the users & organization use the application efficiently
• To provide assistance to users if needed to make sure that they are correctly trained.
• Identify detail business requirements process from the business and users
• Conduct project meetings and allocate tasks to personnel
• Perform business analysis workshop to gather business requirements from users
• Prepare detailed business process documents to map requirements with the system
• Discussed & propose solution with programmers, other technical staff for development
• Provide functional Support around supply chain domain for ERP implementation
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Business Analysis, Requirement Mapping and Documentation