概要

"As a seasoned Senior Managing Member in Hospitality & Education, and multi-tasking ember with over three decades of experience in the hospitality, tourism and services industry as well as 7 years in the Education sector, and a strong background in hotel management, I have transitioned into the education sector, where I was running my own schools in Islamabad. I excel in the day-to-day management of diverse establishments including entertainment clubs, amusement parks, hotels, and restaurants. I bring a proven track record in Budgeting, HR management, Recruitment, Marketing, Strategic Planning, Administration, Protocols, Public Relations, and Overseeing multifaceted Operations. My comprehensive responsibilities encompass administration, front-of-house management, branding, marketing, client services, reservations, catering, event planning, travel arrangements, food and beverage services, housekeeping, and guest services. I consistently uphold exacting standards to meet and exceed guest expectations while maintaining a strong focus on business and personnel management."


Hospitality Career: Started my career in the hospitality industry after completing my diplomas in hotel management& food production from PITHM and graduating in hotel management from Malaysia. Worked in various hotels and restaurants in Pakistan and abroad, gaining valuable experience in different roles and settings. Developed a deep understanding of the industry, including operations, customer service, team management, and quality control.


Education Sector: Since 2016, I was working in the education sector, focusing on running and managing my own schools in Islamabad. I am utilizing my expertise in leadership, organization, and customer service to ensure the smooth functioning of the schools. I committed to providing quality education and creating a nurturing environment that fosters the holistic development of students. An unwavering passion for education and a strong belief in its power to transform lives. Committed to providing a nurturing and inclusive learning environment that empowers students to reach their full potential.


Skills: Strong leadership and management abilities developed through years of experience in the hospitality industry. I have excellent organizational and multitasking skills, ensuring efficient and effective operations, a customer-centric approach, prioritizing satisfaction and creating positive experiences. Strong interpersonal and communication skills, enabling effective collaboration with staff, students, and parents & clients. Adaptable and flexible, capable of handling diverse challenges and finding innovative solutions. Key Competencies: Strategic Leadership: I take a holistic approach to operations, planning proactively to maximize profitability and deliver exceptional guest experiences. Team Leadership: I recruit, train, and monitor staff, creating effective work schedules for individuals and teams to ensure smooth day-to-day operations. Client Relations: My ability to meet & greet clients, address their concerns, feedback and troubleshoot issues enables me to foster positive relationships and customer loyalty. Event Planning: I excel in planning and organizing events, catering, and program services while effectively promoting and marketing the business to attract clientele. Facilities Management: I supervise maintenance, oversee supplies, manage renovations and furnishings, and collaborate with contractors and suppliers to maintain optimal facility functionality. Security and Compliance: Ensuring the effectiveness of security measures and compliance with the licensing laws, health and safety regulations, and other statutory requirements is a top priority.

工作经历

公司标识
Director/ Owner
The Smart Achiebers School, QAC Campus
Nov 2017 - Apr 2022 | Islamabad, Pakistan

I held a position of substantial responsibility and leadership within the realm of education. This role entailed a unique blend of academic stewardship and operational management, allowing me to shape the school\'s identity and ensure its success. As the steward of academic excellence, my primary focus was on curriculum development and educational program implementation. I was committed to fostering a dynamic and innovative learning environment that met the highest educational standards. I worked closely with educators and staff to ensure that the curriculum aligned with the institution\'s mission and vision, promoting the holistic development of students. Staff recruitment and management were integral aspects of my responsibilities. I strived to build and lead a team of dedicated educators who were passionate about creating a nurturing, stimulating learning environment. My role extended to providing professional development opportunities and support to enhance the skills and abilities of the school\'s faculty. In addition to academic pursuits, I managed the day-to-day operations of the school, addressing administrative and logistical challenges. Budgeting, resource allocation, and financial planning were crucial tasks that I oversaw to ensure the institution\'s sustainability and growth. Furthermore, as the owner, I bore legal and financial responsibilities for School, ensuring compliance with relevant regulations and laws in Islamabad. I also played a vital role in setting strategic goals for the school\'s continued success and growth, working to maintain and enhance the school\'s reputation as a center for academic excellence. It was my privilege to lead the school, shaping its values, fostering a culture of achievement, and upholding a commitment to excellence in education.\"

公司标识
Director/ Owner
The Spirit School, Bhara Kahu Campus, Islamabad
Dec 2015 - Mar 2021 | Islamabad, Pakistan

As a Director/ Owner, I held a pivotal position in the education sector, where I combined the roles of leadership and ownership to shape the institution\'s success. In this capacity, I was responsible for the overall management and strategic direction of the school, from its inception and throughout its operation. My key responsibilities encompassed a wide array of tasks, including curriculum development, staff recruitment and management, financial planning, and fostering a nurturing learning environment. I played a critical role in ensuring that the school\'s educational programs were of the highest quality, aligning with the institution\'s mission and vision. I also oversaw the school\'s day-to-day operations, which involved making important decisions related to resource allocation, budgeting, and student engagement. By maintaining a keen focus on educational excellence and continuous improvement, I aimed to provide students with an enriching learning experience that prepared them for future success. Moreover, as the owner, I bore the financial and legal responsibilities of the institution, ensuring its compliance with relevant regulations and laws. I had the opportunity to create and shape the school\'s identity and values, as well as to set strategic goals for its growth and sustainability.
In summary, my role as an Education School Director/Owner involved a diverse range of tasks, from educational leadership and program development to the business aspects of running a school. I was dedicated to creating a nurturing, high-achieving educational environment and overseeing the school\'s overall success in the educational landscape.\"

公司标识
General Manager Restaurants/ Admin
Andaaz Restaurants (Lahore & Islamabad)
Oct 2013 - Nov 2015 | Islamabad, Pakistan

I assumed a pivotal leadership role within the organization, overseeing the seamless operation of multiple dining establishments renowned for their culinary excellence and exceptional service. My responsibilities were multifaceted, encompassing various aspects of restaurant management, administration, and guest satisfaction. I was entrusted with the vital task of ensuring the highest standards of quality and service throughout the chain. My primary focus was on maintaining the exceptional quality of cuisine and culinary experiences offered by the restaurants. This involved collaborating with talented chefs and culinary teams, curating exquisite menus, and ensuring that all dishes were prepared and presented to the highest standards. I also had the responsibility of sourcing and managing the procurement of top-quality ingredients to meet the discerning tastes of our clientele. The operational aspects of my role were equally critical. I oversaw the day-to-day functions, such as staff management, inventory control, and restaurant maintenance. This entailed recruiting, training, and supervising a team of dedicated professionals who were committed to delivering outstanding service. I was responsible for creating an environment where both guests and employees felt valued and appreciated. In terms of administration, I managed financial aspects, including budgeting, cost control, and revenue optimization. I ensured that the restaurants operated efficiently, meeting or exceeding financial targets while upholding the brand\'s high-class reputation. Another key responsibility was creating and executing marketing and promotional strategies to attract and retain a sophisticated clientele. This involved orchestrating events, partnerships, and campaigns that enhanced the restaurants\' visibility and reputation. As the General Manager, I was the liaison between corporate headquarters and each restaurant location, ensuring that company policies and standards were consistently upheld while allowing for localized adaptations as needed.
Ultimately, my role was dedicated to providing an unparalleled dining experience for our guests, one that not only met but exceeded their expectations in terms of cuisine, service, and ambiance. Through meticulous attention to detail, effective management, and a commitment to excellence, I contributed to the ongoing success and reputation of the high-class chain of restaurants I had the privilege to oversee.\"

公司标识
General Manager Operations & Events
Rock Bistro Restaurant - Islamabad
Apr 2010 - Sep 2013 | Islamabad, Pakistan

\"As the General Manager of Operations & Events, I held a pivotal leadership position in the world of event management and operational excellence. In this multifaceted role, I was responsible for orchestrating and overseeing a wide range of events and ensuring the efficient day-to-day operations of the organization. Event Management: My primary focus was on the successful planning, coordination, and execution of various events, spanning from corporate conferences and meetings to social gatherings and special occasions. This entailed working closely with clients to understand their needs and objectives, conceptualizing event designs, and managing all aspects of event logistics. I oversaw event budgets, negotiated contracts with suppliers, and coordinated the efforts of a dedicated team to deliver memorable and seamless experiences for clients and attendees. Operational Excellence: In addition to event management, I played a critical role in ensuring the organization\'s operational efficiency. I was responsible for streamlining and optimizing various processes, from staffing and resource allocation to facilities management and logistics. This involved creating and implementing operational protocols, quality control measures, and cost-effective strategies to improve overall performance and productivity. Team Leadership: I built and led a dynamic team of professionals, empowering them to excel in their respective roles. This included staff recruitment, training, and performance evaluation. Client Relations: Client satisfaction was paramount in my role. I cultivated strong client relationships by understanding their unique requirements and delivering on promises. I ensured open lines of communication, addressing client concerns, and adapting event strategies to meet changing needs and preferences. Financial Management: Financial stewardship was another key aspect of my role. I oversaw budgeting, financial planning, and cost control to ensure that the organization operated within budget while delivering high-quality services. I also identified opportunities for revenue growth and implemented strategies to enhance profitability. Vendor and Supplier Management: Managing relationships with suppliers and vendors was crucial to the success of our events and operations. I negotiated contracts, evaluated vendor performance, and maintained a network of trusted partners to support our events and daily operations. My role as the General Manager of Operations & Events in Islamabad demanded a keen eye for detail, exceptional organizational skills, and the ability to adapt to a dynamic and fast-paced environment. Through effective leadership and a commitment to delivering outstanding results, I contributed to the success of the organization and the satisfaction of our clients\".

公司标识
Hotel Manager
Morning Side Hotel & Restaurant - Kashmir Point
Feb 2008 - Mar 2010 | Murree, Pakistan

\"As the Hotel Manager at 34 Morning Side Hotel & Restaurant located in the picturesque setting of Kashmir Point, Murree, I held a key leadership position in the hospitality industry, overseeing the day-to-day operations of the hotel and restaurant to provide an exceptional guest experience. Guest Services and Satisfaction: My primary focus was on ensuring the highest level of guest satisfaction. I and my team were dedicated to delivering warm, welcoming, and efficient service to make each guest\'s stay a memorable one. We were committed to addressing guest needs promptly, resolving concerns, and maintaining a welcoming and comfortable ambiance throughout the hotel. Staff Management: I played a pivotal role in managing and leading the hotel\'s staff, including front desk personnel, housekeeping, restaurant, and support staff. This involved recruitment, training, and performance evaluation to foster a professional and service-oriented team I created a positive work environment that encouraged staff to excel in their roles and provide outstanding service to guests. Operational Excellence: I was responsible for the efficient and smooth operation of the hotel and restaurant. This included overseeing reservations and check-in/check-out procedures, ensuring room cleanliness and maintenance, and managing the dining experience in the restaurant. I developed and implemented standard operating procedures and quality control measures to maintain high standards of cleanliness, safety, and overall guest experience. Financial Management: I managed the hotel\'s financial aspects, including budgeting, expense control, and revenue optimization. My role also involved negotiating contracts with suppliers, monitoring inventory, and controlling costs to ensure profitability while maintaining quality standards. Marketing and Promotion: I was responsible for marketing and promotional activities to increase the hotel\'s visibility and attract new guests, this included creating and executing marketing strategies, participating in local tourism efforts, and managing the hotel\'s online presence to engage with potential visitors. Maintenance and Facilities: I oversaw the maintenance and upkeep of the hotel\'s facilities to ensure a safe and comfortable environment for guests; this included regular inspections, maintenance scheduling, and addressing any necessary repairs or improvements. Vendor and Supplier Management: I maintained relationships with suppliers and vendors to ensure a consistent supply of quality products and services. Negotiating contracts and monitoring supplier performance were part of my responsibilities to support the hotel\'s operations.
My role as the Hotel demanded a strong commitment to exceptional guest service, effective leadership, and meticulous attention to detail. Through my efforts, I aimed to contribute to the success of the hotel and create a welcoming and memorable experience for every guest in the beautiful hill station of Murree\".

公司标识
Manager Operations & Public Relations
Rendezvous Private Limited. (Chain of Fast foods & Fine Dine Restaurant)
Jan 2005 - Dec 2007 | Islamabad, Pakistan

\"As the Manager of Operations & Public Relations, I held a pivotal leadership role that blended the responsibilities of operational management and public relations to ensure the success and reputation of the establishment. Operational Management: My primary focus was on the seamless and efficient operation of multiple restaurant locations within the Rendezvous chain.

I was responsible for overseeing all aspects of daily operations, including staffing, supply chain management, quality control, and customer service. I worked closely with restaurant managers and staff to create a cohesive and high-performing team dedicated to delivering top-notch dining experiences. I implemented and maintained standardized operational procedures, ensuring that each restaurant upheld Rendezvous\' commitment to quality, consistency, and service excellence. This involved resource allocation, budgeting, and cost control, aimed at optimizing profitability while maintaining the highest standards of food quality and guest satisfaction. Customer Relations: In my role, I placed a strong emphasis on enhancing the guest experience. I focused on building and nurturing positive relationships with customers, addressing their feedback and concerns, and ensuring that their dining experiences exceeded expectations. This involved implementing customer feedback programs, loyalty initiatives, and creating an atmosphere that fostered guest loyalty and repeat business. Public Relations and Marketing: Public relations played a significant part in my responsibilities. I managed the image and reputation of Rendezvous Private Limited by developing and executing public relations and marketing strategies. I built relationships with local media, bloggers, and influencers to secure positive coverage and reviews. I organized and promoted events, promotions, and campaigns to enhance the visibility and desirability of Rendezvous restaurants among the target audience. Vendor and Supplier Management: I maintained strong relationships with suppliers and vendors to ensure a consistent supply of high-quality ingredients and products. I negotiated contracts, monitored supplier performance, and sought out opportunities for cost savings and product improvements. Financial Management: Financial stewardship was an integral aspect of my role. I oversaw budgeting, financial planning, and expense control to ensure that Rendezvous restaurants operated within budget while delivering exceptional service.

公司标识
Manager Reception & Reservations
Salt’n Pepper Village Restaurant – DHA
Sep 2001 - Dec 2002 | Islamabad, Pakistan

As the Manager of Reception & Reservations at Salt\'n Pepper Village Restaurant, I was responsible for overseeing front-of-house operations. My role involved managing reception staff, handling reservations, and ensuring a smooth check-in/check-out process for guests. I implemented effective reservation systems, coordinated with the kitchen for efficient table turnover, and addressed customer inquiries and concerns. Additionally, I played a key role in maintaining a positive guest experience by ensuring high service standards and contributing to the overall success of the restaurant.
 

公司标识
Assistant Manager
Chromalloy Hotel & Restaurant, Ipoh, Perak
Apr 1999 - Sep 2001 | Ipoh, Malaysia

As an Assistant Manager, my role involved to providing essential support in the F&B management and maintenance of facilities & services for guests. My responsibilities included: Assisting in the supervision of operations and services to ensure client satisfaction. I was responsible for coordinating with guests to understand their specific needs, supervising reservations, housekeeping, protocol duties and expectations management, and monitoring the condition of facilities, addressing maintenance issues, and overseeing repairs. My role as an Assistant Manager played a vital part in delivering high-quality management services and ensuring guest services & facilities met their operational and functional needs.

公司标识
Manager Sambara Inn
Sindh Tourism Development Corporation, Government of Sindh, Larkana
Sep 1994 - Jul 1996 | Larkana, Pakistan

As the Manager of Sambara Inn, a property operated by the Sindh Tourism Development Corporation, Government of Sindh, my role was pivotal in the successful management and operation of the inn, contributing to the promotion of tourism and the development of the region. My key responsibilities included: Property Management: Overseeing the day-to-day operations of Sambara Inn, including front office management, housekeeping, food and beverage services, and guest relations. Ensuring the smooth functioning of all facilities and services provided to the government officials, senators, ministers, MNA’s, MPA’s & other guests. Staff Management: Recruited, trained, and supervised the staff to maintain high standards of service and guest satisfaction. Conducting performance evaluations and facilitating staff development. Guest Services: Ensuring that government official, senators, ministers, MNA’s, MPA’s & other guests received exceptional service and a positive experience during their stay. Financial Management: Budgeting and financial planning to optimize revenue, control expenses, and maintain profitability. Preparing financial reports and managing accounts in accordance with government regulations. Regulatory Compliance: Ensuring that the inn complies with all relevant government regulations, health and safety standards, and quality requirements. Local Community & To Government Officials Engagement: Building positive  relationships with government officials, senators, ministers, MNA’s, MPA’s & other local community to foster a welcoming and supportive atmosphere. Tourism Development: Contributing to the development of tourism in the region by providing a well-maintained and attractive accommodation option for tourists. My role as the Manager of Sambara Inn was crucial in not only managing the property efficiently but also in promoting tourism and supporting the goals of the Sindh Tourism Development Corporation, Government of Sindh.

公司标识
Restaurant Supervisor, (Host Airport Restaurant) Jinnah Int’l Airport
Pak-American Hotels & Resorts Int’l (Pvt) Ltd
Jul 1993 - Jun 1994 | Islamabad, Pakistan

As a Restaurant Supervisor, I oversaw daily restaurant operations, supervised staff, and ensured a positive guest experience. Key responsibilities included: guiding staff, assisting with training, and managing scheduling and performance evaluations. I monitored guest satisfaction, ensured smooth operations, and collaborated with the manager for quality service. I also handled customer inquiries, managed inventory, and maintained dining area cleanliness and presentation.

公司标识
Supervisor Food & Services
Shahkey\'s Pizza - (Chain of PIZZA Restaurant) Clifton Branch
Mar 1991 - Jun 1991 | Karachi, Pakistan

My role included supporting the operations manager, overseeing daily restaurant operations, managing staff, and ensuring service quality and food standards. I trained employees, addressed performance issues, and maintained food safety standards while coordinating with the kitchen staff for efficient order delivery.

学历

University of Sindh
硕士, 工商管理硕士学位, Masters in Business Administration‎
Marketing Management
1998
Pakistan Institute of Tourism & Hotel Management – Govt. of Pakistan
大专, ‎
Hotel Management
Incomplete
1995
KL Institute of Hostility & Tourism Management
学士, 艺术学士, ‎
Hotel Management & Tourism
1993
Pakistan Institute of Tourism & Hotel Management – Govt. of Pakistan
大专, ‎
Food Production
Incomplete
1990

技能

熟练 Hospitality Management

语言

熟练 乌尔都语
中级 英语