Responsibilities:- 1)Handling china region 2)Interact with vendors for Proforma invoice 3)Interact with vendors and respond to inquiries/resolve discrepancies/issues/delays 4)follow all the procurement procedures as per the guidelines of the Organization 5)Prepare Shortage & excess report of spare parts shipments 6)Ensure inventory levels in stores 7)Forecast future material 8)Review and verify invoices with appropriate documentation and approval prior to payment, 9)Maintain vendor files and documentation thoroughly and accurately, 10)Prepare and manage correspondence, reports, tracking shipments and filling of procurement documents 11) Logistics 12) Other reports as per management request.

Responsibilities:- 1) Prepare incentive reports 2) Complete task of KPI for previous month 3) Prepare monthly dashboard 4) Prepare weekly reports 5) Maintain YTD,WTD,MTD & QTD stats 6) Prepare monthly outage reports 7) Prepare random reports 8) Provide detail reports, service level, major queries, Major complaints, Major issues and any mishap on the floor on daily basis to senior management 9) Monitoring inbound call volumes ensuring internal targets are achieved 10) Prepare daily sale order reports.

Within PTCL Contact Center I have worked in diversified places

1) Product Coordinator (Broadband/DSL, IPTV ,New Telephone connections) 2) Order validation department 3) Backup Team Coordinator Broadband (DSL) 4) Customer service representative (Inbound)

Customer services officer/front desk officer in import department

Installation of local area networking, hardware & software installation