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概要
Results-driven sales and marketing professional with over 3+ years of experience in driving revenue growth and enhancing brand visibility. Proven track record in developing and implementing effective marketing strategies, managing client relationships, and achieving sales targets. Skilled in market research, digital marketing, and CRM tools, with strong communication and negotiation abilities. Committed to delivering exceptional customer experiences and fostering long-term business relationships. Seeking to leverage expertise to contribute to Company's success.
工作经历
Customer service representative
● Making outbound calls to potential customers to promote the services
● Handling customer inquiries and providing information about the company's products or services
● Processing customer orders and scheduling appointments
● Entering customer information into a database or CRM system
● Meeting or exceeding sales or performance goals
● Providing excellent customer service and building customer relationships
● Resolving customer complaints or issues in a timely and professional manner
● Staying up-to-date with new products and services, as well as changes to company policies and procedures
● Attending team meetings and training sessions
● Adhering to company guidelines and regulations
Account Manager
• End-to-end management of B2B customer accounts for all of their It needs and ensure
maximum upsell
• Prospecting in assigned accounts to generate business for Zones
• Building and maintaining relationships with relevant POCs
• Liaise with representatives of OEM’s to get good discounts for customers
• Coordinate with internal stakeholders to bring more business to company
• Meet and exceed daily/weekly/monthly KPI’s in terms of calls/demos/emails/trainings
and workshops
• Training on new products and offerings from OEMs to keep my knowledge updated
• Follow given scripts and can improvise by acting according to the situation to generate
best outcomes
• Can keep and improve relationship to the degree that customer refers new business
• Keep appropriate record in CRM that details the activities and proper description of
customer’s objectives
Senior manager sales and marketing
• Establishing a complete Marketing and Sales strategy for Water Treatment Plants
Sales in the region
• Managing a Marketing & Sales team based on the Business Plan by designing a
3 year Marketing and Sales plan
• Identification of niche market with a complete market survey for water treatment
based companies working in Pakistan
• Complete work plan with work breakdown structure in MS Project maintaining KPIs
for the Marketing and Sales team for the identified sales targets
• Designing quarterly & yearly targets for the teams based on the breakeven targets
for each team
• Product placement in the market and designing the competitive edge
• Team management and client management for better after sales service standards
• Designing the SOPs for the staff to maintain discipline.