Haroon Bashir - Customer Service Representative - One Door Technologies

概要

I have previous experience in a customer support role

I have a good track record of over-achieving quota

I have strong phone and verbal communication skills along with active listening

I have Familiarity with CRM systems and practices

I am able to Customer focus and adaptability to different personality types

I have ability to multi-task, set priorities and manage time effectively

I have a High school degree

I can manage large amounts of inbound and outbound calls in a timely manner

I can follow communication “scripts” when handling different topics

I am able to identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

I can seize opportunities to upsell products when they arise

I can Build sustainable relationships and engage customers by taking the extra mile

I can keep records of all conversations in our call center database in a comprehensible way

I am frequently attending educational seminars to improve knowledge and performance level

I meet personal/team qualitative and quantitative targets

工作经历

Customer Service Representative

One Door Technologies

Mar 2021 - May 2024 | Islamabad, Pakistan

Communicating with customers through various channels, Processing orders, forms, applications, and requests. Managing a team of junior customer service representatives. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.