Plan, design, and coordinates the various components of BISP network system in coordination with network administrator. Establish methods and procedures for use of the network systems including hardware, software, and communications devices, Coordinates and ensures the implementation of policies, procedures and systems operations, Evaluates and recommends network software and hardware for the BISP Secretariat and or for all over Pakistan offices, Managing Video Conference setup at all regional offices of BISP and also coordinate with Internet Service Providers (ISP’s) for the smooth conduction of official Video Conferences, IT technical support for day-to-day operations, software solutions, helping, managing internal users with network and hardware problems of all the following computer equipment installed in BISP Head Office, Maintain critical & full backup of Firewall and Router for disaster recovery.

IT technical support for day-to-day operations, workstation backup and recovery plan, Evaluate the Microsoft windows network, active directory and LAN/WAN devices and software solutions, Helping and managing internal users with network and hardware problems, detailed reporting on the performance of the network and notes of any failure or troubleshooting, Oversee all computers, telecommunications, and systems of contact center setup support, supervise team of help desk and desktop services personnel, Train and supervise technical support personnel, serve as Level-2 escalation point for all technical issues, provide technical support for special projects, Plan and conduct major hardware, software and operating system upgrades and migrations , Established standardized configuration management process for all PC images, VOIP phones installation and configuration