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概要
As Operations Manager I strive to ensure my team acheive better customer satisfaction by providing best customer services, and in return achieve the sales targets, customer loyality and reputation in market, by strictly following the rules, and procedures set by Sharia Board, Managment and regulator.
项目
工作经历
Operations Manager
Overall operations managment of retail banking branch.
Direct managment of branch staff.
Ensuring the operations are performed according to set rules and procedures
Ensure service quality and customer services as per standards
Reporting, liasons, customer loyality building, adminstration, dealing with KYC and AML
Banking Services Manager
Ensuring best customer experiences
Customer Loyality Building
Customer's complaint managment
Ensuring all branch operations are according to set policies and procedures.
Conducting KYC, CDD, AMl alerts reporting etc.
Ensuring effective cash managment.
