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概要
Highly skilled and motivated IT professional with three years ofexperienceexperience providing exceptional technical assistance and customerservice. Seeking a challenging position as an AM IT to utilizemy expertise in troubleshooting, problem-solving, and networkadministration. Dedicated to delivering efficient and reliable IT solutionswhile ensuring client satisfaction and maximizing productivity.
工作经历
AM IT
IT Support Officer
Provide Technical Support to a diverse user base of employees, addressing hardware, software, and network issues through phone, email, in-person communication.
Diagnosed and resolved hardware and software problems, performed system upgrades, and conducted preventive maintenance to ensure optimal performance.
Installed, configured, and maintained computer systems, software applications, and peripheral devices.
Assisted in managing and troubleshooting network infrastructure, including switches (Cisco), routers, and access points.
Collaborated with cross-functional teams to implement IT solutions, upgrade systems, and enhance network security.
Created and maintained documentation, including user manuals, knowledge base articles, and standard operating procedures.
