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概要
Motivated and detail-oriented IT Support Specialist with 1 year of hands-on experience in troubleshooting hardware, software, and network issues. Proficient in providing technical assistance to end-users, diagnosing system errors, and maintaining IT infrastructure. Adept at deploying software updates, managing user accounts, and ensuring optimal system performance. Strong communication skills with a focus on customer service, ensuring a smooth resolution process for technical problems. Enthusiastic about learning new technologies and contributing to efficient IT operations.
工作经历
IT Support
Provide first-level technical support to end-users, resolving hardware, software, and network issues in a timely manner.
Diagnose and troubleshoot operating system problems, including Windows and Mac environments.
Install, configure, and maintain software applications, printers, and peripheral devices.
Assist in setting up new user accounts, including email, VPN access, and network permissions.
Monitor and maintain IT systems to ensure high availability and performance.
Manage helpdesk tickets, ensuring accurate and timely updates on resolutions.
