Business Excellence & ITS Department

• cGate, eTMS, MI & My Travel Login Issues of PAs/ DMs.
• ETMS Reports (SFKPIs, Calling Status, HCP Contact list , DCR Pending Status & Monthly PA Wise Travel Expenses.).
• Compile Region File Manual Call Plans.
• New Doctors Enrollment & Non eTMS New Enrollment templates of Region compile and manage supporting data like (Doctor Visiting Card or Letter Head or Clinic’s Board Snapshot).
• Identify and resolve PAs DCRs issues.
• Coordinate with ITS SD for New PA secure id & user ids.
• Send IS Security Incident Reporting form to ITS, in case any incident happen with PAs or DMs.
• Submit SFKPI exclusion cases data to BEX.
• Identify and resolve HCP Contact list issues.
• Identify and resolve MI (CLM) HCP Contact list and other Sync issues.
• Follow up & email pending DCRs of PAs status to DMs & PA on regular basis.
• Conduct eTMS, cGate, EMS, IBKAM & My Travel Orientation of Newly join PA / DM.
• Arrange Trainings on New features of ETMS for Existing & New employees.
• Maintain monthly Institutional Sales File, and email to DMs & PAs on weekly basis.
• Provide Help to RTL on Chemist Mapping.
• Provide Help to DMs on UID Exercise.
• Provide Help to PAs on HCP Profiling S&T.
• Provide Help to DMs on EMS & IBKAM (Generation request to close the event).
• Provide Help to DMs, FTM & PAs on MyTravel (whole process).
• Provide Help to DMs, FTM & PAs on Workday (whole process).
• Collecting DMs, FTM & PAs on MyTravel Monthly Expenses and sending to BEX.
• Log the Tickets of all Issues related to BEX & ITS.
• Troubleshooting of DMs’ Laptops, Desktops, Tabs & iPads of Branch.
• Troubleshooting of Printer, Multimedia and Scanner of Branch.
• Troubleshooting of Networking & Aruba Device issue of Branch.
• Troubleshooting of UPS.
• Auction Sales via Sealed Bidding of ITS equipment.
• Uploading nationwide DMs Leaves data in eTMS Database.
• Uploading nationwide data new Joining / transfer & resigned of PA in eTMS Database.
• Uploading nationwide Mileage 2 ways KM Destinations in eTMS Database.
• Generate compiled Excel Sheet of Monthly Travel Expenses of PAs.
• Unblocked & Reset Password of Users.
• Communicate all time to time instruction of BEX & ITS via e-mail, WhatsApp & SMS to DMs & PAs.
Human Resource Department
• Collection CVs of External Candidates.
• Maintain CVs Database.
• Apply online CVs of External Candidates.
• Conduct Skype Interviews of Internal & External Candidates.
• Arrange Assessment Center for Internal & External Candidates.
• Joining of New Hiring PAs.
• Maintain Office Notice Board (Organizational Announcements and Circulars).
• Conduct Orientation and documentation of new joining.
• Arrange Company Joint Activities like Eid Milan Party, Independence Day Celebration, Sales Marathon Award, Long Service Award, Quiz, Sales Certification, and Refresher for FTMs.
• Arrange and Minutes SOMC Meetings.
• Provide Help to DMs, FTM & PAs on Workday (whole process).
• PAs Bike Insurance issues of IGI (whole process).
• PAs & DMs Jubilee Health Insurance issues.
• Provide Help & coordinate with DMs & PAs regarding their addition in health cards.
• Provide Help to PA regarding Bike Loan process.
• Facilitate outgoing employee regarding their full and final settlements.
• Taking Signatures outgoing employee at Exit Interview form.
• Arrange Lose to Win Contest in Ramzan.
• Communicate Official Announcements via e-mail, WhatsApp & SMS to DMs & PAs.


Administration Department
• Open and Close Sales office on time.
• To manage and control general office Administration of Office.
• Assets Management & Physical verification of company Assets.
• Maintain Telephone Log book, Suspect Caller Reports (if any), Receive Telephone Calls.
• Arrange Teleconference for different team.
• Make monthly office Expenses and signed receipt & keep record.
• To ensure that the company property is adequately maintained and timely payment of all the utilities bills.
• Dealing with service / utility agencies (WAPDA, PTCL & ZONG).
• Maintenance & Service of ACs.
• Maintenance & service of standby Generator for uninterrupted electricity for office.
• Maintenance of Fixed Furniture Assets.
• Dealing with Government Official (EOBI, FBR, Labor Depts.), in case their visit of office.
• To ensure good housekeeping arrangements in Branch & arrange weekly and monthly sales meetings.
• To handle all incoming / outgoing mails as well as keeping a record of TCS billing.
• Oversee and negotiate employment, compensation and benefits.