Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Attracted 43 new accounts through targeted client development.
Created proposals for new and repeat customer business transactions.
Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Anticipated clients' needs by staying in touch on regular basis.

Promoted to team lead customer service for displaying outstanding enthusiasm and remaining calm in extremelyt rying situations
Coached new team members on service techniques and provided scoring through the quality assurance program
Keeping the team organized by keeping track of and structuring various tasks
Escalated issues to proper supervisors when standard processes were not effective
Stepped up to assist customer service manager with complaints and issues during times of department shorts taffing
Checked status of orders to coordinate efficient service delivery.
Assisted sales team by creating and maintaining supporting data files.

Provided excellent customer service by efficiently resolving issues and responding to inquiries via live chats, calls,and email
Established and monitored customer service standards by employing recognized and comprehensive benchmarks
Listened to customers' questions and concerns to provide answers or responses
Maintained consistent communication with leadership team to manage customer service effectiveness bym onitoring performance and assessing metrics 
Recommended potential products or services by collecting customer information and analyzing customer needs
Optimized customer support by establishing collaborative service environment
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Reached out to customers after completing sales to suggest additional service and inquire about needs or concerns
Met all customer call guidelines, including service levels, handle time and productivity.

Performed cold calling and outreach to build sales pipelines
Displayed excellent sales skills and understanding of such skills
Established excellent sales ability and strong interpersonal skills with confidence and persuasive approach
Generated minimum of 8 new leads each day
Overcame objections using friendly, persuasive strategies
Provided information about available products and services including membership details and purchase advantages.

Booking of freight and vehicles. Managing cash. 
Managed site office. 

Managing And Leading Store and Staff

Assisting Inspection Teams