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概要
PROFESSIONAL PROFILE
A successful professional with a wealth of transferable skills gained in the retail sector.Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Able to reduce costs by implementing processes that are more efficient. Maximizes profits by analyzing trends and providing advice and guidance to junior colleagues.
工作经历
Team Leader
Team leader in pizza max call center ..Manage and handle call center to achieve KPIs for qualitative & quantitative targets as assigned.Ensure call center team is updated with all changes in products, policies andprocedures foreffective customer handling.Motivating the team to achieve high standards and KPI targets.Implementing new Customer touch points for better facilitation and to generate sale leads.Reporting / Call handling solutions.Ensure Total Customer Satisfaction.
Customer service Representative
CSR & Complaint management unitHandling Inbound & outbound call\'sSalesCustomer dealingComplaints resolvingTargets achieved
Restaurant Branch Manager
Branch Manager. Responsibilities,Handling staffMotivating the team to achieve high standards and KPI Customer satisfactionComplaints & issues resolveProduct quality checking Reporting ERP orcal setScheduling Cash control New promotions ideas InvoiceEnsure Branch staff is updated with all changes in products, policies and procedures for effective customer handling
Quality Checking
Q.C ResponsibilitiesReading blueprints and specificationsMonitoring operations to ensure that they meet production standardsRecommending adjustments to the assembly or production processInspecting, testing, or measuring materials or products being producedMeasuring products with rulers, calipers, gauges, or micrometersOperating electronic inspection equipment and softwareAccepting or rejecting finished itemsRemoving all products and materials that fail to meet specificationsReporting inspection and testing data such as weights, temperatures, grades, moisture content, and quantities inspected
