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概要
Hard working professional with 8+ year of experience and a proven knowledge of conflict resolution, customer communication, and customer retention. Aiming to leverage my skill to successfully fil the customer by the customer support role at your company.
工作经历
Customer Service Representative
Confer with customer by telephone or in person to provide information about products or services, take or enter order, cancel accounts, or obtain detail of complaints. Keep record of customer interaction or transaction, recording details of inquiries, or complaints, as well as action taken. Check to ensure that appropriate changes were made to resolve customers problems. Determines charges for service requested, collect deposit or payment, or arrange for billing.Refer unresolved customer grievance to designated department for further investigation.Contact customers to respond to inquiries or to notify them of claim investigation results or any planed adjustment.Review claim adjustment with dealer, examining parts claimed to be defective and approving or disapproving dealer claims.Complete contract forms, prepare changes address record, or issue services discontinuance orders, using computer.
