Assist in defining project scope, objectives, and requirements.
Ensure that deliverables meet quality standards and adhere to best practices in software development and IT project management.
Provide technical assistance and support to project team members and end-users as needed, troubleshooting issues and resolving technical challenges.

Stay updated on industry trends, best practices, and emerging technologies related to customer service and IT solutions.
Respond to customer inquiries, requests, and complaints promptly and professionally via various channels such as email, phone, or live chat.
Provide technical assistance and troubleshooting support to customers experiencing issues with IT products or services.
Build and maintain strong relationships with customers, acting as their primary point of contact for all inquiries and support needs.
Maintain accurate records of customer interactions, including inquiries, complaints, resolutions, and follow-up actions, in customer relationship management (CRM) systems.

Providing technical assistance and support to users either in person, over the phone, or via remote access tools. This could involve troubleshooting hardware and software issues, assisting with network connectivity problems, and resolving any other technical issues that users encounter.
Assisting with the maintenance and administration of computer networks. This could involve tasks such as setting up and maintaining network infrastructure, configuring routers and switches, and ensuring network security measures are in place.
Providing support for various IT projects, such as system upgrades, migrations, or deployments. This may involve tasks such as testing new software or hardware,