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工作经历
System Support Engineer
Currently working as System support engineer performing following duties
Administer all installation and maintenance of all system
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Research and identify solutions to software and hardware issues
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they\'ve solved a technical issue
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
