Office work expert, Front Desk management, Social Media handling, Inventory and Audit management. Data analysis expert. Data entry expert. Sale data analysis and Planning. HR Related Work management. Front Desk management. Call handling. Customer Services management. Administration management. Time Management. Work load management. Office management Basic IT. MS Office.
o Responsible for all admin operations.o Responsible for mess arrangement and maintain the standard of employee residence as per company SOPs.o Responsible for fleet management and proper documentation.o Coordinate with accounts department and arrange petty.o Daily visit all offices for cleaning and checking. Supervise servings for all management meetings.o Responsible for the arrangement of office, furniture, systems, office supplies for all new joiners.o Repair & Maintenance. Security Management. Asset Management.
o Managing a team of representatives offering customer support.o Overseeing the customer service process.o Resolving customer complaints brought to your attention.o Creating policies and procedures.o Planning the training and standardization of service delivery.o Selecting and hiring new staff.o Monitoring the work of individual representatives and of the team.o Conducting quality assurance surveys with customers and providing feedback to the staff.o Possessing excellent product knowledge to enhance customer support.o Maintaining a pleasant working environment for your team.