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概要
Trustworthy and empathetic Customer Service Representative used to handling more than one thing at once. I always remain calm and respectful even doing heavy workload. Dedicated to keeping excellent customer interaction records. Moreover, while my previous position afforded me a well-rounded skill set, including excellent time management skills, I excel at
- Excellent customer support skills
- Tracking and reporting on overall progress
- Managing daily targets
- Mentoring the agents
- Leading the team
工作经历
Team Lead (Customer Support Executive)
- Managed and lead a team of 20+ CSRs for an international technology based (rider hailing) company spread over 600+ cities all over the world
- Managed team's daily targets
- Maintained the team's quality score
- Improved the team's overall KPIs and AHTs
Team Coordinator (Customer Support Executive)
- Manage the team when in the absence of a Team Lead
- Handling the Level 2 support and escalations for SSA region
Customer Service Representative
- Worked as a Customer Support Representative for an international
technology based (rider hailing) company spread over 600+ cities all
over the world
- Handled the Level 1 support for SSA region
Business Owner
Fast-food corner
Business Owner
- Cafe setup that included hookahs and fast-food.
- Managed company's inventory and sales
