• Keep an eye out for needed updates.
• Support and administer third-party applications (Pinnacle, QuickBooks).
• Configured data center with multiple VMware ESXI hosts (6.0 /6.5) Hosts and VCenter Server.
• Monitoring Windows Server 2008/2012 Active Directory.
• Ensure network security and connectivity.
• Assured enterprise application virtualization solution.
• Supervising installation, patching, configuration, storage, backup, maintenance, documentation, and procurement of servers / PC and peripheral devices.
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
• Set up user accounts, permissions, and passwords.
• Resolve problems reported by end-user.
• Define network policies and procedures.
• Specify system requirements and design solutions.
• Assisting in troubleshooting and resolving system issues.
• Provides technical services to users on different sites and within the office too.
• Designing LANs and configuring the whole network on-site and in the office too.
• Performing installation of cameras on different sites, upgrading, purchasing, and installing.

• Provide first-level contact and convey resolutions to technical issues in person, via phone, or electronically.
• Assisting in troubleshooting and resolving system problems and issues.
• Analyzing and identifying technical problems and issues such as installation, maintenance, upgrade, configuration, and troubleshooting of desktops, software, printers, internet, email, and operating systems.
• Testing and identifying functionality errors and faults in systems within established testing protocols.
• Creating technical documentation such as procedural, instructional, and operational guides and manual that is later sent to the Client’s community on behalf of the IT department.
• Configuring new systems with OS and standard software along with user-required software
Maintain Point of Sale machines being used in the account’s department center running specialized retail software.
• Routine maintenance of the lecture hall’s computer systems according to agreed plans.
• Administer Service Desk Plus which is used as help desk software.
• Resolving problems related to networks.
• Manage and monitor installed systems and infrastructure.
• Provide data recovery to users in case of failure.
• Provide email backup/archive to users when required.
• Ensure proper recording and documentation.
• Properly escalate unresolved queries to the next level of support.