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概要
To work for the achievement of organizational goals and objectives. I would like to zest my attribute, caliber, vitality to enhance professionally and personally in a much esteemed organization. And also to work with an organization offering a responsible and challenging work profile, a conducive work culture and a continuous learning environment that will hone my professional skills.
工作经历
Management Information Systems
Client Relation Services.
Cases and Clients Review With United States Law.
Data Entry Management.
Making world class debt management files for collection purpose.
Documents verification.
Software (Cv 11 & 12) back end work.
Sending letters for collection purpose.
Tracing on domestic and international files as well as trace audit.
Batch making process on Excel.
Handling Bankruptcies on US accounts.
Legal cases review.
Compliance check in balance.
Client Relation and Call Center Manager
Ensured all complaints are handled in accordance with regulatory and legislative framework and in accordance with company standards.
Undertake in depth investigations into all complaints, ensuring that the reason for the complaint is fully understood, and that preventative and corrective actions relating to the complaint are completed.
Calculated and document reasons for any compensation where required (whether ex-gratia or redress).
Identified of patterns and trends in complaints and production of accurate and meaningful Management Information in relation to this.
Deliverd a first class customer service encompassing the Treating Customer Fairly principles.
Provided technical support and advice on products and complaints to the rest of the department and other business units.
Customer Service Representative
Worked on USA and Canadian based projects i.e. Contact Verification & Star Register.
Updated the directories of USA and Canadian based organizations.
Ensured the quality of the projects.
Order taking and data based management.
Managed multiple projects at the same time.
Star registry work on Adobe photoshop CS6.
