Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
As a Franchise Customer Care Representative, I am dedicated to delivering superior customer service and operational support to franchisees within our network. With a focus on fostering positive relationships and ensuring the highest standards of service delivery, I effectively handle inquiries, resolve issues, and provide guidance on products, services, and operational processes. Through proactive communication and a customer-centric approach, I strive to uphold brand standards, drive customer loyalty, and contribute to the overall success and growth of our franchise operations.
工作经历
Franchise Manager
Generating performance report of FSE wise. FSM wise, Region wise, Franchise wise and FCCR wise on every alternative daysCoordination with Channel Planning teams for improving the processes and reportingCoordination with Training teams for Quiz and training of the Processes Audit where if there are any end to end stream/point is missing suggestion and recommendation can be provided to the concern teamCoordination with different teams (BI Team/Tech/BIZ Teams) for improving the processes and reportingProviding support to Channel in all relative processes/product/scoring matrix development
Sale And Distribution Manager
.Successfully managed and expanded client network to increase product distribution and sales.Implemented effective marketing strategies to promote products and drive consumer demand.Monitor sales data and keep up to date with current market trends and customer needs which includes customer queries and complaints.Proactive and creative by bringing forward new ideas and processes for the betterment of your whole team.Manages franchise and retail channel by motivating and counseling the concerned stakeholders and explain the profitability model
Retail Sales Officer
.Developing strategies to maximize sales and profitability.Meeting sales quotas and objectives set by management.Conducting market research to identify opportunities for growth.Developing sales strategies to achieve or exceed sales targets
Customer Relationship Officer
.
