Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Muhammad Masood
Customer Service Executive
Pakistan Telecommunication Company Limited (PTCL) - Lahore, Pakistan
工作经历
Customer Service Executive
Pakistan Telecommunication Company Limited (PTCL)
Jun 2015
- Nov 2016
| Lahore, Pakistan
Deal customer s on call by providing services and resolve complaints like billings,new orders, disconnection etc.
Inventory and Delivery Manager
Profine
Sep 2014
- Mar 2015
| Lahore, Pakistan
Lab tech and IT Officer
decon
Dec 2011
- Dec 2014
| Lahore, Pakistan
Sales Executive
Silk Bank Limited.
Apr 2014
- Sep 2014
| Lahore, Pakistan
Customer Care & Sales Officer
State Life Insurance Corporation of Pakistan
May 2010
- Nov 2011
| Lahore, Pakistan
Sales Representative
True Line
Aug 2009
- May 2010
| Lahore, Pakistan
学历
University of the Punjab
学士,
艺术学士,
Graudation
Education, Social Sciences, Langauge (Arabic)
所占比重 72%
2015
Govt islamia college lahore civil lines
中级／A级,
,
F.Sc Pre-Medical
Science
所占比重 57%
2011
Peak Solutions
短课程,
Computer Foundation
Computer Software, Computer Systems
Completed
2009
BISE Lahore
大学入学／0级,
,
Matric in Science
所占比重 80%
2009
技能
熟练
Binding Knowledge
初学者
Branch Administration Skills
初学者
Call Tracking Metrics
熟练
Certified Service Representation
初学者
Client Aquisition
中级
Client Followup
中级
Concept Based Teaching
中级
Consumer Electronics Knowledge
初学者
Corporate IT
中级
Corporate Marketing
熟练
Custom CRM
熟练
Customer Analysis
中级
Customer Interaction Management (CIM)
熟练
Customer Service Certification (CBP)
中级
Customer Service Manager Certification (CSMC)
中级
Deal Qualification
初学者
Distributors
初学者
Evaluating Risk
熟练
Excellence Standard
中级
Executive Presentation Skills
中级
Export Development
熟练
Go-to-Market Strategy
初学者
Government
熟练
h Operations Management
中级
Handling Assignments
中级
Health Insurance Knowledge
初学者
Hiring Team Building
中级
Import Operations Handling
中级
Installation and Software Configuration Skills
熟练
Lead in
初学者
Liability Insurance Knowledge
中级
Life Insurance Knowlege
初学者
Live2Support
初学者
Loans - Home
初学者
Loans Business
初学者
MS Desktop Customer Service
初学者
Penetration Skills
初学者
Product Distribution Skills
中级
Production Quality Monitoring
熟练
Relations Management
初学者
RESTful APIs
初学者
Rs. 100,000 to Rs. 1,000,000
中级
Students Data Handling
中级
Team Motivation
熟练
TeamSupport
初学者
The International Customer Service Standard
熟练
Windows
熟练
الالتزام بخدمة العملاء
中级
تقوية العلاقات مع العملاء
语言
中级 英语
熟练 旁遮普语
熟练 乌尔都语