- Regular maintenance of hardware from time to time to avoid any serious hazards that may occur in future with ensuring optimal utilization of spare inventory that can fulfil requirement instead of
purchasing new hardware. Responsible to resolve the queries regarding computer hardware & fixation of issue in minimum possible time within the quality parameters.
- Responsible for the up-gradation and replacement of existing outdated computers, printers and network equipment’s with managing inventory and submit status report to Manager IT on monthly basis to ensure hassle free hardware functioning for the employee for smooth execution of their assigned tasks and responsibilities.
- Development and implementation of policies and procedures related to workstation hardware and software use with monitoring operation and Technical assistance of 1500+ user accounts & various QFD(s) across Pakistan.

Provide Network / Technical support to Inspectest- Interworld Travels – Descon Power Solution – Rousch Pakistan Power and Altern Energy Private Limited.
• Lead on-site new projects in the deployment, maintenance, and support of current and new IT infrastructure devices.
• Evaluates information processing systems to evaluate the effectiveness and make recommendations for improvement.
• Assist in development and implementation of policies and procedures related to workstation hardware and software use, support, security, and backup.
• Monitoring and providing support to IT systems including day-to-day operations and problem resolution for all of the client/server/storage/network devices
• Managed over 300 user accounts in the company. Active Directory on-premises Exchange server and on cloud Office365.
• Monitors IT Support ticketing system and responds to all service calls as and when required
• Deployment and management of site to site VPN.
• Designed and configured layer redundancy.

• Deployment & Management of NMS with Solar winds Orion and PRTG.CISCO
• Wi-Fi full mash environment through AIR-AP1252/AIR-AP1262N
• Deploy and Management of VTP server
• Analyzing network system logs, identifying potential issues and performing routine audits of systems and software, applying updates, patches and configuration changes as required, and tracking/reporting all incidents.
• Deployment and Management of RSTP domain.
• Cisco switches link aggregation (Ether Channels).
• Provide excellent customer service both desk side and remote including triage and escalating tickets as appropriate Installing and maintaining cabling and devices as necessary.
• CISCO IP Phone 7911G/7962G IOS installation, Configuration and problem troubleshooting.
• Monitoring the progress of the structured cabling (Admin/SCIT Block) project at different stages of its development
• Making sure the achieved progress on the project fits the progress anticipated in the schedule.

• To communicate with users & engage them in a very friendly conversation, understand their needs & provide them the best deal available according to their needs.
• Ensuring availability to support business operations when required attended regular team meetings for feedbacks, review targets and participate in team training.
• Microsoft Active Directory account management; creation and deletion of objects, password resets.
• Diagnosing and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
• Installing and upgrading, support and troubleshoot printers, computer hardware, and other peripheral equipment.
• Maintaining technical and compliance documentation as required.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Performs work in compliance within specified warranty requirements.
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels