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概要
Highly motivated and professional Dispatch Manager and Customer Support Executive with over 4 years of experience
providing high-level support to multiple companies. Proficient in managing calendars, organizing meetings,handling confidential documents, and communicating with internal and external stakeholders.
Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
工作经历
Dispatch Lead
Overseeing the recruitment process, including job posting, sourcing, interviewing, and onboarding of new employees
Managing employee relations, including conflict resolution, disciplinary actions, and grievance handling.
Developing and implement recruitment strategies to attract and hire qualified candidates Handling confidential information and documents with discretion and maintain their proper organization.
Training team in providing top-notch dispatch to USA clients.
Team lead
Supervised and guided a team of sales representatives.
Developed and implemented effective sales strategies and tactics to meet or exceed revenue targets.
Monitored and analyzed sales metrics, such as call volume,conversion rates, and revenue generated.
Provided ongoing training and development opportunities to team members.
Senior Sales Executive
Consistently exceeded sales targets, resulting in revenue growth each month.
Successfully secured and onboarded new clients.
Implemented a client feedback system, which improved service quality and led to an increase in customer satisfaction.
Established a high-performing sales team through coaching,training, and mentorship, resulting in enhanced team productivity and performance.
Developed and executed a referral program that increased lead generation and brought in new clients.
Customer Support Agent
Provided top-notch customer support to Voi Scooter users via various communication channels, including email, Zendesk, and phone.
Assisted customers in troubleshooting issues related to scooter rentals, payments, and app functionality, ensuring quick resolution and high customer satisfaction.
Addressed inquiries regarding Voi's services, pricing, and policies, delivering clear and accurate information.
Documented customer interactions and feedback to help improve Voi Scooter's services and resolve recurring issues.
Maintained a friendly and professional demeanor while handling a high volume of customer inquiries by providing different compensations.
