Leading and monitoring all departments of Chawla Aluminum Industry. Looking overall tasks as assigned by Director at Office mainly:
Ø  Acting as a first point of contact: dealing with correspondence and phone calls
Ø  Managing cash flow, billing invoices, accounts ledger of parties and payroll of contractual Staff.
Ø  Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive
Ø  Reminding the manager/executive of important tasks and deadlines
Ø  Maintain Director’s office systems, including data management and filing.
Ø  Implementing and maintaining procedures/administrative systems
Ø  Liaising with staff, suppliers and clients
Ø  Screen calls, enquiries and requests, and deal with them when appropriate.
Ø  Assist Director in researching and following up with action on matters which fall within the Director’s responsibility – chasing responses, triggering follow-up action.
Ø  Maintain records of Director’s contacts.
Ø  Produce documents, briefing papers, reports and presentations for the Director.
Ø  Meet and greet visitors at all levels of seniority.
Ø  Supervise all Trust incoming/outgoing mail.
Any other duties as may reasonably be required by the Director.

A part of NRS International / Haji Sheikh Noor-Ud-Din & Sons (Pvt.) Ltd.
Leading and monitoring the admin department team. Looking after all administrative aspects of the group at Head Office mainly:
Ø  Protocols & Visa handling for all three sites and directors.
Ø  Managing Petty Cash Account for Food and Transportation.
Ø  Internal and External Office Shifting.
Ø  Arrange travel and accommodations ( Hotel Booking).
Ø  Organize and supervise other office activities (recycling, renovations, event planning etc.)
Ø  Record keeping for maintenance of pool and company provided vehicles.
Ø  Submit expense reports
Ø  Maintain a filing system for data on customers and external partners
Ø  Organize, store and print company documents as needed
Ø  Receive and screen phone calls and redirect them when appropriate
Ø  Handle queries from managers and employees
Ø  Organize a filing system for important and confidential company documents
Ø  Assess staff performance and provide coaching and guidance to ensure maximum efficiency
Ø  Ensure operations adhere to policies and regulations
Ø  Update office policies as needed
Ø  Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.

A part of China Mobile Company
Ø  Open and maintain customer accounts by recording account information.
Ø  Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Ø  Recommend potential products or services to management by collecting customer information and analyzing customer needs
Ø  Contribute to team effort by accomplishing related results as needed
Ø  Manage large amounts of incoming calls and generate sale leads
Ø  Build sustainable relationships of trust through open and interactive communication
Ø  Provide accurate, valid and complete information by using the right methods/tools
Ø  Follow communication procedures, guidelines and policies
Ø  Go the extra mile to engage customers
Ø  Suggest solutions when a product malfunctions
Ø  Work with customer service manager to ensure proper customer service is being delivered 
Ø  Handle changes in policies or renewals