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概要
Professional and efficient in Customer service skilled in both verbal and written communication. Experience in customer service as well as the composition of correspondence. Fluently bilingual in English and Arabic.
工作经历
Floor Manager
Developed and implemented staff training and mentoring programs..
Implement Work to Supervisor and team leader accordingly.
Dealt with team leaders issues in a courteous manner.
Ensured that rules of conduct were adhered to during each call.
Monitored staff calls for quality assurance purposes.
Approved time off requests and prepared staff schedules.
Monitored call center activities.
Prepared staff performance analysis activities.
Provided support with all call center activities.
Verification officer
Doing verification on outbound calls and verify the patient information
Receiving patient information and discuss the plan with the doctors
Admin assistant
*Working as receptionist and admission officer.
*Working as administrator assistant
*Assist with telephonic and walk-in parents to superior staff.
*Maintaining documents like Bonafide certificates,school leaving certificates, migration form.
Index officer
*Working as indexer officer and transfers to the local branches of jeddah like bank aljizrah bank, al ahli bank.
*Claim the evidence of torn cheques and remittance clearance.
*Scanning all documents attached with cheques and draft with identity cards of account holder.
