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概要
Multicultural industry expert with a passion for customer-centric solutions. 5+ years of experience in Product Support, Customer Service, and Administration, leveraging ERP expertise (Microsoft Dynamics AX 2012, Oracle) to streamline operations. Dedicated to delivering results-driven solutions and exceptional customer satisfaction.
项目
工作经历
Support Specialist
Set up of Desktop Computers laptops and printers on clients site
Set up of LAN/WAN connectivity
Creating of user accounts and passwords
Installation of Software propriety to clients nature of business, support and troubleshooting Support of Microsoft Office Application suite
Monitoring of clients computer for viruses and applying remedy's as needed
Performing anti-virus updates regularly
Troubleshooting printer connectivity issues.
Troubleshooting hardware and software problems, and fixing accordingly.
Digital Customer Services Executive
DIGITAL CUSTOMER SUPPORT EXECUTIVE
Handled customer interactions
Ensured appropriate collection procedure maintain the customer
Answered calls professionally providing complete information about products, obtain details about complaints
Followed up ensuring relevant actions were taken on clients complaints
Managed to keep records of customer interactions, complaints, comments as well as action
Executive Product Support
EXECUTIVE
Deal with B2B and walk in customers to source, sell and supply effectively
Handle distressed clients and effectively diffuse difficult situations professionally
Collaborate with customers, invoice, pick parts and package items for over the counter sales effectively
A high understanding of computer and network administration helps me easily gain a working knowledge of
any software system in a very short period of time
Receive daily stock shipments, stock items according to our inventory system, check off shipments and
generate PO numbers for internal and external use
Customer Services Executive
CUSTOMER SUPPORT EXECUTIVE
Handled customer interactions
Ensured all new admission call activities are in accordance to set guidelines
Shared best practices and knowledge with colleagues and teams helping achieve the sales targets
Ensured appropriate collection procedure maintain the customer service focus
Overcame clients objections/rejections to company products and convened them
Answered calls professionally providing complete information about products, obtain details about
complaints
Followed up ensuring relevant actions were taken on clients complaints
Managed to keep records of customer interactions, complaints, comments as well as actions taken, process.
