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概要
Experienced IT Business Analyst with a demonstrated history of working in the IT and services industry. Have proven experience in maintaining presentable and technical Software Documentation SRS, FSD, TSD, Recommendation, BRD, Use Cases and User Manual at MS Word, Ppt, and Excel, Teams. Managing Software Projects and Products at PM Tools at Jira, Trello, Team Gantt, Asana, and Clickup, designing aesthetic Wireframes and Prototypes at Balsamiq, Mockplus, Pencil, and Adobe XD and Workflows at Visio and Draw.io with proficiency in Problem Solving, Decision Making, Technical Research, and English Communication. Strong business professional with a BE Electronics Engineering from dynamic institute Iqra University (Official).
项目
工作经历
Sr. Business Analyst
Good experience in change documentation, including Business Case, Traceability Matrix, Benefits analysis, and techniques in 3 Amigos, SIPOC, and 5 Whys, automating functions and processes, using templates, and Producing supporting documents and process flows, and knowledge of the RPA market and products, suppliers, and consumers.
Strong in creativity, problem-solving, stakeholder management, prioritization, problem-solving; requirements elicitation and translation, workshop delivery, and communication skills.
Except in Project Management tools like Jira, Slack, Teams, ClickUp, Asana, Team Gantt, Monday.com, Trello and MS 365, Word, Excel, and PowerPoint.
Dealing efficiently with products related to CRM (Zoho and Salesforce), student information systems, e-learning portals, fitness and health, POS system, e-commerce, VOD platforms and so much more from a Business Analyst perspective.
Excellent in providing phone support, product enhancement recommendations, quality control, and updating knowledgebase cases and release notes.
Proficient in creating User Manual, SRS, BRD, TDS and FSD documents, User Stories, Acceptance Criteria, Scenario Testing, responding to RFP, and providing training to customers.
Business Analyst
Excellent in maintaining project and product documents (User Manuals, SRS, SOW, BRD, Project Proposals, FSD, and TRD) at MS Office.
Proficient in maintaining workflows at Visio, and Drow.io.
Strong research, requirement gathering, and problem-solving skills.
Excellent in making wireframes and prototypes at Adobe XD, Pencil, Mockplus, and Balsamiq.
Expert in coordination with clients, technical team, and management and ensuring smooth delivery of project and product use cases under strict deadlines.
Expert in verbal and written communication and conducting demos, planning and running workshops such as technical demonstrations and requirements engineering and refinement.
Research Associate Engineer
Responsible for most of the day-to-day operations of the Solution Center department.
Strong interpersonal, communication, technical writing skills.
Highly creative in architecting optimal technical and commercial solutions.
Hands-on experience of PLC / DCS-based control systems (Rockwell/ Siemens/ ABB/ Honeywell/ GE) and knowledge of SCADA systems and their requirements.
Experience in site work and estimation of construction scope for installation of control system solution and electrical panels installations.
Expert in developing standard procedures and have good writing skills to produce high-level execution philosophy, project plans, design procedures, and commercial terms & conditions for customers' understanding.
Expert in designing optimal control system architectures with in-depth knowledge of network protocols and design.
