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概要
Experienced Complaint Resolution Officer in the banking sector. Expert in swiftly resolving customer issues, upholding regulatory compliance, and boosting customer satisfaction. Demonstrated analytical acumen, impeccable communication skills, and a steadfast dedication to preserving the bank's trust and reputation. Committed to elevating service standards.
工作经历
Complaint resolution officer
Complaint Resolution Officer
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liResponded to customer complaints and inquiries in a timely professional manner./li
liInvestigate and analyzed customer disputes, gathering relevant information and documentation./li
liEnsure the Complaint handling guidelines are religiously followed./li
liFollow the escalation matrix for unresolved complaints./li
liEnsure all complaints are timely acknowledge./li
liProvide a clear and concise explanation to the customer regarding complaint resolution./li
liMaintained accurate records of customer interaction and complaint resolution./li
liResolving the complaints received from the State Bank of Pakistan (SBP) and Banking Mohtasib Pakistan (BMP)./li
liProficient in resolving complaints for the State Bank of Pakistan (SBP) and Banking Mohtasib Pakistan (BMP), ensuring fair and prompt resolution./li
liExtensive experience in handling and resolving complaints as per the guidelines set by the State Bank of Pakistan and Banking Mohtasib./li
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Phone Banking Officer
Guiding customers regarding Digital Banking and other bank facilities
Coordination with the branch banking team to solve customer queries.
Meeting all customer guidelines including servicing levels, handling time, and productivity.
Maintaining the call quality requirements.
Consistently exceeding the daily productivity target.
Resolving customer inquiries and complaints in an emphatic manner.
