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概要
Skilled IT professional with expertise in network design, installation, and management, specializing in Industrial PC setup, kiosk mode, and remote monitoring. Proficient in managing LAN/WAN environments with Cisco technology and implementing VoIP solutions. Experienced in increasing network uptime through system upgrades and proactive maintenance. Strong background in firewall installation, including Cyberoam and Sophos, ensuring secure and efficient infrastructure.
项目
工作经历
IT SUPPORT OFFICER
experties in designing and configuration of network systems, ensuring a reliable and high-performing infrastructure.
Installed and managed Industrial PCs in kiosk mode with remote screen monitoring capabilities.
Skilled in helpdesk operations and network management, successfully overseeing projects from planning through completion.
Expert in managing LAN/WAN environments, utilizing Cisco switches and routers for reliable connectivity.
Developed and implemented VoIP systems in multiple labs, addressing diverse organizational needs.
Expanded network support to accommodate 150 users, boosting productivity and communication.
Improved network uptime from 90% to 99% through proactive maintenance, system upgrades, and user training.
Strong experience in installing firewall operating systems, including Cyberoam and Sophos.
Technical Support Officer
Planning, designing, and configuring of Network, wireless networks and systems.
Configuring & installation of Desktops, Laptops, Workstations, Tablets, Mobile devices, Wireless routers, Access points, firewall (Pfsense) multi-function printers.
Installation, Configuration & Monitoring of CCTV Cameras & DVR.
Analyzing, evaluating, troubleshooting and monitoring network infrastructure including IP settings, Patch Cabling, termination of Ethernet to ensure networks are configured to operate at optimal performance.
Installing and configuring computer hardware operating systems (Windows & Linux) applications & devices as printer, photocopier, fax, scanner etc. Prepare, manage and maintain the Computer system and hardware related Issue.
Desktop Support, hardware troubleshooting include of local and remote users. Setting up new users' accounts and profiles, Email utilities configuration, troubleshooting and dealing with password issues.
IT Executive (Network & System Support)
Planning, designing, and configuring of Network & in house servers
Installation & Configuration of Wireless APs Like Dlink, TPlink, Linksys, Cisco (WAP131), etc.
Install, configure, and maintain network services, equipment and devices.
Installation, configuration & Management of PFsense Firewall.
Managing Virtualization like Hyper V, Esxi & VMware.
Provide support to remote locations.
Excellent Command on surveillance system (Complete a Project of 128 IP Based CCTV Cameras)
A Sound Knowledge of Issabell (Unified Communication open Source PBX System for IP Phone and also Soft Phone)
Configuring & installation of Windows, Disk Cloning & Imaging.
Monitoring Computer, Networks and systems for performance Improvement.
Set up user accounts, permissions and passwords.
Resolve problems reported by end user
Define network policies and Restriction.
Asst.Officer IT
Managed an environment with Windows Server 2008 R2 and Windows Server 2003 servers (AD DS, DHCP, File Services, Print Services.
Configuring & installation of Desktops, Laptops, Workstations, Tablets, Mobile devices, Wireless routers, Access points, Network multi-function printers, Barcode printers.
Maintain the Computer system and hardware related Issue.
Installing, Configuring Windows Terminal Services for Custom IT related Applications.
Provided desk side, phone and emails support for over 70 computer users which resulted in high computer uptime and high customer productivity.
Supporting various applications based on the departments.
Check and update antivirus on weekly basis. Resolve technical problems with LAN and WAN
