概要

To pursue career with a leading organization to work and learn in a goal-oriented environment for enhancing my skills and broadening my knowledge, thus achieving a better understanding for solving real world problem.

工作经历

公司标识
Customer service Officer
Summit Bank Limited
May 2022 - 代表 | Karachi, Pakistan

Maintained a position of trust and responsibility by keeping all customer business confidential.III. Maintain relationships with current clients and identify new prospects.IV. Created a warm, welcoming, and friendly customer-centric branch environment.V. Processing, Threshold Revision, Closure, Opening and activation of all type of Accounts.VI. Resolve Customer Complain and ensure Customer Service and Customer Satisfaction.VII. Customer Calling, Follow upsVIII. Maintain Chequebook Balancing, Locker Balancing RegisterIX. Making entries of Stop PaymentX. Data Enrichment/ Data Cleansing, ODD/CDD Review when due to any type of accounts.XI. Remittance, Biometric of all type of customer related to account opening and transactions.XII. Special Approvals of any type of saving accounts or TDR booking from higher authorityProcessing of Account Opening documentation/records as per the Digital On-boarding Framework by State bank of Pakistan with Knowledge of AML/CFT/CPF regulationsAML / CFT/CPF/FATCA/CRS and other regulations.Effective communication and English writing skills with expertise of MS office.Customer dealing , Accounts opening,Revision of KYC/ AML, Perform EDD of High Risk Accounts, Follow ups Compliance about KYC formalities. Customer calling, providing Customer Services , Complaint handling, Quality service handling and maintaining record of all branch services, ODD Revision, Data Cleansing Excercise, Cheque book handling and its record maintaining, ATM card handling, Locker maintenance

公司标识
Customer Service Officer
The Bank of Punjab (BOP)
Jan 2020 - May 2022 | Karachi, Pakistan

Perform Area Coordinator task, compilation of all reports and data collection from all the area branches and send it to region office.II. Maintained a position of trust and responsibility by keeping all customer business confidential.III. Maintain relationships with current clients and identify new prospects.IV. Created a warm, welcoming, and friendly customer-centric branch environment.V. Processing, Threshold Revision, Closure, Opening and activation of all type of Accounts.VI. Resolve Customer Complain and ensure Customer Service and Customer Satisfaction.VII. Customer Calling, Follow upsVIII. Maintain Chequebook Balancing, Locker Balancing RegisterIX. Making entries of Stop PaymentX. Data Enrichment/ Data Cleansing, ODD/CDD Review when due to any type of accounts.XI. Remittance, Biometric of all type of customer related to account opening and transactions.XII. Special Approvals of any type of saving accounts or TDR booking from higher authorityProcessing of Account Opening documentation/records as per the Digital On-boarding Framework by State bank of Pakistan with Knowledge of AML/CFT/CPF regulationsAML / CFT/CPF/FATCA/CRS and other regulations.Effective communication and English writing skills with expertise of MS office.Customer dealing , Accounts opening,Revision of KYC/ AML, Perform EDD of High Risk Accounts, Follow ups Compliance about KYC formalities. Customer calling, providing Customer Services , Complaint handling, Quality service handling and maintaining record of all branch services, ODD Revision, Data Cleansing Excercise, Cheque book handling and its record maintaining, ATM card handling, Locker maintenance

公司标识
Marketing Intern
Pakistan Association of the Blind
Nov 2018 - Feb 2019 | Karachi, Pakistan

Marketing intern

学历

PAF Karachi Institute of Economics & Technology (PAF-KIET)
学士, 工商管理硕士学位, MBA‎
Aviation Management, Finance
CGPA 3.5/4
2019
University of Karachi
硕士, 理工学士, B.Sc‎
chemistry, botany, zoology
所占比重 68%
2014
NCR CET
中级/A级, 理工系(医学预科), F.Sc Pre-Medical‎
pre medical
所占比重 81%
2012
F.G Fazaia Degree College
非预科, Matric in Science‎
Science
Completed
2010

技能

熟练 Coordination Abilities
中级 Creativity and Innovation
中级 Finance Working
熟练 Handling Assignments
中级 Initiative
熟练 Insurance Coordination
中级 Integrity and Ethics
中级 Leadership Qualities
中级 Market Knowledge
中级 MIT Knowledge
中级 MS Excel Dashboards
中级 Oral Written and Communication
中级 Problem Solving Ability
熟练 Record Keeping
中级 Relations Management
熟练 Teamwork And Team Building
中级 المبيعات عبر الهاتف

语言

熟练 乌尔都语
中级 英语
熟练 旁遮普语